With a Bachelor of Commerce from Gangadhar Meher University specializing in Accounting, I've successfully transitioned from a Process Analyst role at Tata Consultancy Services to my current position as a Process Associate at Genpact. My journey has equipped me with a robust expertise in customer support, and a deep proficiency in Microsoft Office and Excel. At Genpact, our team focuses on delivering top-tier support and continuously improving internal processes, building on my past experience where I contributed to significant process enhancements at TCS. My core competencies lie in streamlining workflow efficiency and ensuring customer satisfaction, which are central to my role and align with the organization's mission.