Ashfaque Ansari Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Leading commercial analytics involves managing performance metrics, structuring data, and overseeing decision-making processes that drive revenue growth. This includes strategic manpower planning, rolling out experiments, and using data-driven insights to enhance customer acquisition and optimise marketing spend. Key activities encompass demand forecasting, advanced analytics, and statistical methods to identify trends and opportunities, which improve business outcomes across customer engagement and operational efficiency

Dubai, United Arab Emirates

*Designed and implemented advanced analytics frameworks to uncover trends and opportunities, leading to improved sales performance and customer satisfaction*Streamlined inventory and supply chain processes through predictive analytics, reducing stockouts and excess inventory.*Collaborated with cross-functional teams to develop dashboards and reporting tools that empower decision-makers with real-time insights.*Led data-driven initiatives to enhance pricing strategies, promotional effectiveness, and market penetration.

Dubai, United Arab Emirates

Managed last-mile and fulfilment analytics, leveraging data-driven insights to optimise supply chain efficiency, reduce costs, and enhance customer satisfaction.

Dubai, United Arab Emirates

Analytics & WFM Manager at Careem (an Uber Company)

Gurgaon

• Responsible for cross-functional team management and effectively managed, coached and supported a team of 12, while contributing to team member engagement• Successfully Managed Capacity planning, Scheduling and Real time flow management and & service delivery of a telecom account having 2000+ headcount• Successful transitioned a telecom process of 50 advisors to 2000 + advisors and Seamless Scheduling them on IEX platform and optimal agent schedules based on volume forecasts, training goals, vacation plans, etc•Created and implemented new work flow and headcount planning strategies in order to optimize resources, resulting in increased multi-skill efficiency, agent utilization, and decreased staffing costs• Improved department adherence from 70% to a consistent 90% by driving best practice processes through continuous education, focus groups, employee recognition programs, and gaining buy-in at an agent level allowing for the successful deployment and WFM operational practiceDeveloped reporting tools to capture and centralize statistical call center data from multiple systemsDrive continuous improvement across all contact center locations, through improved collaboration and identified growth opportunitiesBuilt and instituted scorecard program for each agent that provided tangible performance resultsAccurately forecasted and determined future staffing needs based on business plans and expected call volume• Defined appropriate skill-sets needed in recruiting; worked closely with the Director of Operations to ensure suitable hiring and training.

Gurgaon

• Taking care of Forecasting, Partner Management, Capacity planning, Real time flow management & service delivery as per telecom regulatory norms for partners & circles PAN India.• Managing Partners and forecasted volume, that volume load is balance out between the partners basis the performance and other criteria of volume movement. Ensure that volumes are managed in a way that reduces the Minimum Guarantee risk.• Responsible for call center capacity planning basis long term volume forecasting for Airtel India & South Asia (India, Bangladesh & Srilanka).• Ensuring that all Call volume data and relevant call volume driver’s data are updated and maintained timely and accurately. The data are captured with relevant information and a smoothen volume trend is established to form a base trend.• Leading the forecasting risk mitigation reviews and ensures that the discussion covers all critical points and all the highlighted risk are addressed in the review.• Ensuring all contract guidelines and internal protocols are followed during the finalization of forecast. Review exceptional situations and other written communication to ensure that the forecasting is done efficiently and at the same time it is done under the contractual premises• Assisting in all new launches from volume perspective and in any OSCC capacity related projects• Checking for abnormalities in the trend and liaise up with business for the reason behind the abnormalities in the volume. Information and reasons are captured on the Volume log file.