Calculating the payload and preparing load plan for wide-bodied and narrow-bodied aircrafts. Liaise with Flight-Despatch Department and updating the Zero Fuel Weight (ZFW) conditions.Checking the compatibility of DGR items and deciding the segregation.Prepares the Load sheet and Trim.Makes sure the weights are loaded within the aircraft structural limitations and balance limits.Assessing the Unit Load Devices (ULD) requirements and allocating them in the wide-bodied aircrafts.In the event of payload restrictions, decide and advice about the offloading of items.A/c Type-B 737(700,800,900),Airbus 330(200,300),B777(300,300ER,200),ATR(500,600)Note-CAT 8And CAT 6 qualified.Initialising the Flight in the Departure Control System(DCS).Creating the Flight in DCS.Responsible for amendments in Flight configuration, aircraft marking, crew compliment, and ULD NOFIT corrections.Incorporating Last Minute Changes (LMC) in the Load sheet.Preparing and sending LDM, CPM, and departure movement messages for the down line stations.Co –coordinating with colleagues for efficient functioning of the activities.Maintaining and updating work related manuals. Capable of computing accurate weight and balance assessments to ensure correct load placement and distributionAdept at directing cargo and equipment loading sequences by following preset standardsSkilled in performing custom inspection of loaded, unloaded and in-flight cargo to ensure that they are safe to be transported.Preparing reports to the management by retrieving records from different database on daily basis.

Greeted and assisted all customers, including providing help with check in,tagging luggage, ticketing changes, re-booking, and special service requests.Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.Provided accurate gate, flight arrival and departure information, and answered general inquiries.Address and resolve escalated customer concerns, and assist agents to resolve complex issues.Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter.Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.