A Customer Service Professional with more than six years of progressive experience in all facets of Customer Service standards and practiceHands on experience in streamlining business process, defining continuous process improvement, service delivery, analytics, quality management, transition management across the Customer Service domainAdept in acquiring and retaining customers by performing needs analysis for each customer, providing excellent customer service, and ensuring customer satisfactionPossess sharp business acumen and an ability to adapt as per the situational demandExceptional monitoring of customer service staff to ensure compliance with standardsÄ Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growthAn Out-of-the-Box thinker with a flair for charting out marketing strategies, contributing towards enhancing business volumes & growthConversant with Microsoft Office, .net and JAVA