Ashiq Meem Email & Phone Number

Dhaka, Bangladesh

Dhaka, Bangladesh

• Developed content quality SOPs (text, images, formatting etc.) to facilitate consumer decision making in the ordering process, resulting in improvement of customer interface.• Developed and executed new process changes according to business need and ensure the delivery and impact of identified and implemented measures.• Worked closely with central, local and regional operations management to consolidate and distribute best practices across different countries, and train the team on the same.• Designed and executed product trainings, educational programs and communication.• Worked closely with commercial, marketing, sales and account management to develop and implement process changes as per need.• Managed and maintained relationships with different teams and resolve issues on priority. • Managed a team of content agents to review quality of content creation, and generate actionable insights to improve overall quality.

Dhaka, Bangladesh

Project Management & Business Analysis• Go-to person for Internal Company Projects, Business Requirement Analysis & Writing, tracking high level functional milestones assigned to Team leads, Developers and QA personnel. • Write complete business requirements including functional and system use cases.• Engage in and Coordinate UAT to support implementation and ensure all business needs are met.• Reporting and Tracking bugs from different UAT scenarios. • Assess changes in proposals and define solutions during daily/weekly scrums. • Researching, communicating and finalizing 3rd party vendors or contractors, based on their quotation estimates for UI/UX design, Hardware Electronics and Software, depending on different project needs.Expertise: Clinical Trial Project Management, CTMS development, EDC, ePRO, FDA 21 CFR Part 11 Validation, IoT, Remote Monitoring & Tracking Solutions, Wearable Devices and Chest X-Ray Imaging.Business Development & Sales• Built, structured and lead a strong Sales team.• Defining innovative sales strategies for outbound Sales in the US.• Implemented new KPI system to measure productivity of telemarketers, email campaigns and social media outreach.• Partnered with major technology services providers such as Salesforce, Amazon AWS, VMware, UiPath and SolarWinds.• Worked with internal teams to prepare project/resource/budget plan for key client projects.• Identified opportunities to grow with existing clients.• Penned presentations, white papers, case studies and web and social media content for company’s products and services.

Dhaka, Bangladesh

Dhaka, Bangladesh

Telemarketing & Sales• Built strategic business partnership with major Software/Creative firms located in USA, Canada and the UK.• Negotiated with C-Level Executives to establish client relations and expand the opportunities for outsourcing software development and creative services.• Demonstrated an unwavering commitment to sales and client services, adding new clients while maintaining premium service levels with existing accounts.

Glasgow, United Kingdom

Data Management, Financial Tracking and Customer Services• Coordinated as an Advisor in the Student Loans Company Campaign under the UK Government.• Received and served inbound customer calls, mainly from students and sponsors, regarding status updates of the student loans application.• Tracking financial documents of sponsors to ensure timely approval of their children’s student loans and maintenance grants.

Bachelor Of Arts (Ba), Business Administration And Management, General, Upper Second Class Honours

Activities and Societies: Glasgow Caledonian University Student's Association as a General Member.► Graduated with Honors in Business &.

Bachelor'S Degree, Accounting And Finance, Cgpa 3.01

Completed 1.5 years in NSU with 60 credits and received exemption for the foundation year at Glasgow Caledonian University in Scotland.