Enjoying the process of helping campaigns have access to fundraising tools they need in order to make the right asks, at the right time, to the right people. We love to see campaigns make their strongest decisions with plenty of funds to make them.

Fosters a company-wide culture of Customer Success in alignment with executive team goals and key business objectives. Influences stakeholders to adopt a customer-focused approach to decision-making; leverages trends, analytics, and customer insight to build and implement the Customer Success program from scratch. Analyzes key metrics and KPIs to define internal tools, resources, dashboards, and procedures. Scales operations and grew the team to 10+ nationwide staff; serves as trainer, coach, and mentor to enhance performance. Drives business growth by supporting customer satisfaction and retention; consistently meets goals and deadlines. ▪ Managed 300+ national accounts and tracked finances (~$200K in monthly revenue) as client-facing company representative.▪ Modernized and automated key business systems by implementing Zendesk which centralized and streamlined projects. ▪ Established internal SLA’s and procedures which ensured 100% of issue tickets were resolved within 24 hours.▪ Delivered customer-facing presentations and product demonstrations to Senators, Congress people, and political leaders.

Partnered with US political leaders to define priorities, requirements, resources, and timelines and align travel schedules, meetings, and agendas for highly visibility White House officials. Navigated ambiguous processes and aggressive timelines by systematically planning, organizing, and executing event details; drove end-to-end project management with innovative thinking, collaboration, and leadership. Analyzed ROI to make data-driven recommendations on ($1M+) event attendance to key stakeholders. Managed high-level relationships.