Ashgan Farouk Email & Phone Number

Cairo Governorate, Egypt

a. Customer Service Representative (Jan.2015-April 2017)• Assisting my clients (individuals and small businesses) manage their savings and current accounts. This included providing timely advises on the high and low yield saving certificates in both Egyptian Pounds and foreign currencies;• Advising clients on different credit cards, saving certificates and financing options;• Advising existing and new clients on the benefits and advantages of each account type and the different cards offered by BDC;• Advising clients on the applicable loan interest rates and procedures and the required documents and information to proceed with the client requests on case by case basis;• Processing requests to issue letter of guarantees, letters of credit and loans to SMEs;• Market BDC’s new products to existing and new customers; and• Receive and process loans requests in accordance with the banks’ policy.b. Teller (July 2014- Dec.2014)• Assisting customers with processing transactions, such as deposits, withdrawals, transfers, payments, currency exchange, and checking;• Maintaining and balancing cash drawers and reconciling discrepancies; • Informing customers about bank products and services (cross selling); and• Answering questions from customers about their accounts.

Cairo Governorate, Egypt

• Posting journal entries for accrued expenses and revenue;• Assisting with the preparation of financial statements;• Acting as a liaison for vendors to reconcile any billing discrepancies;• Analyzing and reconcile bank statements and general ledgers; and• Supporting senior accountants. My clients operated in the following sectors: Constructions, Education, and pharmaceutical.