• Designed Python and VBA projects to automate and optimize theprocessing of large-scale data files, enhancing efficiency and accuracyin data management.• Executed the development of Excel, Google Sheets, and Power BIdashboards to facilitate streamlined progress tracking and enhance teamperformance, driving operational efficiency and informed decision-making.• Proficient in leveraging data analysis techniques to strategicallyexpand tutor assignments, increasing daily live classes from 200 toover 10,000. Achieved exceptional efficiency gains through scalableoptimization.• Directed a Peer-Peer Work Audit initiative resulting in a 75% reductionin in-class errors, significantly enhancing tutor efficiency andoverall program effectiveness.• Effectively managed the Customer Feedback Process, achieving aturnaround time reduction from over a week to less than 3 days.• Developed standard operating procedures (SOPs) and categorized workassignments to ensure seamless team operations and optimize efficiency.

Handled customer resolution through Livechat which involved dealing with queries relating to course material and urgent queries during live class.•Creating SOPs and documents with FAQs for the team which led to reduction of customer resolution time from 5 minutes to under a minute for each query.

- Researched product features and plan to optimize the product.- Making strategies for event-related content supply and consumption, analyze the data, and suggest adjustments in planning, outcome reports of the event for higher management.- Observed industry trends to guide product direction.- Monitored social media and online sources for industry trends.