Ash Ward Email & Phone Number

- Teams Phone Solutions: Designed and executed robust solutions for Teams Phone using Ribbon SBCs (1k/2k/5k/SWe - Lite/SWe Core), optimising Media Bypass and Local Media Optimisation, and integrating Calling Plans/Operator Connect.- Complex Migrations: Successfully planned and executed complex multi-resource forests and multi-Skype for Business Server.

• Implemented solutions for Teams Phone using Ribbon SBCs (1k/2kSWe - Lite)
• Planned and migrated Skype for Business Server deployments to Teams
• Implemented Verba (Verint VFC) compliance recording solutions.
• Implemented Teams Phone deployments using 3PIP and Teams Native devices consisting of Poly, AudioCodes and Yealink.
• Built Skype for Business Server deployments
• Authored Low-Level-Design documentation

Leeds, West Yorkshire, United Kingdom

• In-house Technical Lead for a multi-site Skype for Business deployment. Providing invaluable knowledge and expertise to a third party organisation to implement the solution.
• Lead the migration from Skype for Business to Microsoft Teams using Direct Routing and Media Bypass using on-premises and cloud hosted SBC’s. This included building an Adoption Program and running various end-user.
• Built IaaS production systems in Microsoft Azure using VM’s, vNets, VPN Gateways and Azure Firewall. Implemented as a tertiary Virtual Datacenter as part of the businesses Disaster Recovery workstream.
• Built PowerShell modules, maintained a repository and created help files, to improve business processes.
• Produced Project Handover documents to bring services into production, working with the support team to ensure a seamless transition.
• Trained and advised end-users as well as other internal IT Teams. Effectively taught Tier 2 colleagues basic PowerShell to improve their job efficiency.

Leeds, West Yorkshire, United Kingdom

• 2nd Line IT Support in an ITIL driven environment, supporting over 500 users, dealing with incident and problem management daily.
• Designed and implemented processes and procedures to improve Service Desk efficiency.
• Hosted user training workshops to improve ICT knowledge and skills.
• Consulted with third party software providers to resolve incidents.

Doncaster, United Kingdom

• Provided 1st/2nd line support to customers, ranging from accountants to schools.
• Assisted with full site migrations and daily management.
• Conducted critical and time-sensitive server patches/repairs.

Rotherham, South Yorkshire, United Kingdom

• Maintained and supported the school’s IT Infrastructure.
• Helped the students with their ICT skills.
• Researched and advised new IT equipment and systems.

• Building, repairing and maintaining systems for customers.
• Providing remote support to customers.
• Working alongside web developers, building websites and implementing designs.