Ashia Miller Email & Phone Number

Savannah, Ga, Us

United States

Serve as a trusted advisor for a diverse range of clients in the aesthetics industry to help them achieve their business goals and support overall team and company performance. Facilitates effective communication, cross departmental collaboration, renewals/upselling, and overall account management. - Post sale support for 70 different accounts while working to identify upsell opportunities- Manage client escalations and expectations while working in a cross departmental environment to resolve issues- Perform daily research in Monday.com and monitor data in Google Analytics- Create business reviews and deliver QBRs for all clints- Act as consultant for clients in the areas of UX, SEO, and Google Analytics

United States

Successfully onboard new hires and manage the employee journey throughout the duration of their time with the company. Manage client escalations and expectations while working in a cross departmental environment to resolve issues. ·Created Health/Wellness program from scratch and revitalized current benefit package·Successfully learned and created training SOPs and training videos for CRM: Monday using Loom and LearnDash·Set agendas for executive leadership meetings and managed OKRs for each department which resulted in a 10% increase in efficiency across the boardCreated job descriptions, filtered job applicants, and scheduled interviews with viable candidates

United States

Successfully onboarded new clients and nurtured the customer throughout the duration of their time with the company. Managed client escalations and expectations while working in a cross departmental environment to resolve issues. Identified upsell opportunities and worked with DocuSign, Salesforce, and PandaDoc to create contracts for new addendums. ·Managed book of business valued at $500,000·Work with BDEs and Partnership department to successfully identify and introduce partners to potential clients and increase new sign ons for other Hawke services·Performed daily research on over 70 different accounts in Salesforce and monitor KPI’s in Google Analytics

United States

• Perform research on accessorial charges and provide input and recommendations to resolve issues; monitor accessorial activity for trends and associated improvement opportunities. • Work with internal and external customers to implement plans to avoid charges, building a high degree of customer satisfaction. Align team members to identify issues and troubleshoot where necessary, escalating as appropriate. • Input delivery orders into system and schedule shipments accordingly for dispatchers. Provide support to customers through courteous and professional customer service. • Identify transactions needing intervention and provide a resolution path. Act as SME providing customers accurate and relevant information. Communicate with customers and internal associates utilizing technology and problem-solving skills. Currently creating a training manual for this position. Key Results/Highlights: led client facing meetings with big brands such as Rooms to Go and QVC.

Designed training management programs for employees in various departments for assessment, succession management, leadership pipeline development, and the identification of development needs to inform executive management on knowledge gaps and learning opportunities.

Savannah, Georgia Area

Increased profit by 20% and reduced MLOT in less than two months in one of company’s top five accounts amid double digit negative statistics and organizational transition. Continually tracked billable and non-billable time and expenses.··Created ideal client communication templates to discuss various issues, including team changes, KPI expectations, and general issues. Emails and internal communication templates were used company-wide to streamline communication to clients·Presented SWOT analysis and QBR presentations as directed by executive management

Savannah, Georgia

Launched community outreach initiative to support the communityCreated OnBrand24 newsletter to be circulated company-wideE-Verify certification with 100% passing scoreManaged expense reports for executive managementBuilt strong rapport with staff, guests, vendors, and clientsManaged and recorded site inventory, ordered supplies as needed, managed site Outlook calendars, coordinated on-site room booking and off-site travel arrangements for executive management and clientsCreated and delivered new hire presentations to new employeesHandled sensitive HR documents and employee inquiries as necessaryUsed talent acquisition protocol to screen candidates via phone, schedule interviews, review applications, and compose offer letters for new employees

Savannah, Georgia Area

Serve as the face of the University. Serve as point of contact for 2000+ students regarding financial and resourceful matters. Maintain the integrity of the university with nightly inspections as well as upholding the university code of ethics. Established creative content to help students become aware of scholarship opportunities available to them through the university and beyond. Created fliers, brochures, and pamphlets to showcase available scholarships. Served as the point of contact for the North Florida and Savannah campuses for commencement. Marketing material and email prompts have been used at other campuses across the Southeast. Fielded phone calls from students, guests, and faculty and handled all inquiries. Entered class attendance and ensured faculty was paid on time.

Savannah, Georgia, United States

Savannah, Georgia Area

Responsible for updating contact lists, cold calling potential customers, attending networking events, event planning, writing press releases, creating marketing strategies for clients, researching for clients, etc.

Tallahassee, Florida Area

Recorded the minutes from meetings with the Student Government Association, organized fundraising efforts, created an educational packet to effectively "market" the Horn Studio to the university, created and maintained the Horn Studio Official Facebook page, created and designed event flyers and posters for various Horn Studio events. Through my efforts as Secretary, the Horn Studio was successfully fully and/or partially funded by the University for two different major national conferences.

Bachelor Of Arts (B.A.), Music, 3.1

Activities and Societies: University Symphonic Band, University Philharmonia, University Concert Band, FSU Horn Studio (Horn Player), FSU.

Bachelor’S Degree, Mass Communication/Media Studies, Junior

I took a few classes in the field of Communications.

Economics

I studied Microeconomics and other general education courses to supplement my degree at The Florida State University College of Music.