Ashiish Bhat Email & Phone Number

Bengaluru, Ka, In

London, England, Gb

- Responsible for Infrastructure delivery, Delivered projects worth $22M- $1.2M Cost savings due to process improvements- Departmental process transformation and improvement (Due to M&A)- Working with the various stakeholders like product groups, business unit owners and outsourcing partners to plan and deliver infrastructure projects.- Business Relationship Management: Providing service management and overall governance for all products and services. - Led cross-functional teams for successful change management and streamlined operations.- Drove successful project implementation from concept to completion, meeting deadlines while maintaining strict budgetary controls.Key Activities: Roadmap planning • Service transformation • Resource planning and prioritization • Manage Operational Readiness processes and procedures related to demand and delivery.- Part of elite group of APAC Accelerator, a training program for next gen leadership development.

Round Rock, Texas, Us

Oversee cloud solution deployment and delivery using VXRack and VXBlock for customers.• Developed training programs to enhance employee skills and boost overall productivity levels.• Led cross-functional team of 35 members to achieve project goals on time and within budget.• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.• Enhanced service delivery by developing and implementing efficient processes.• Supervised operations of 25x 5 deployment team staffed by 20 team members

Dublin 2, Ie

Oversee and manage multiple projects for delivery of cloud and infrastructure services within the SLAs and KPIs. Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedures. Service Excellence and Continuous Improvement.• SLA Accountability: Determine stakeholder operational requirements to create custom action plans for guaranteed project completion and service level agreement satisfaction. • Global Team Management: Client account Management from Perth, Australia managing teams from Perth, Brisbane and India (Bangalore and Kolkata),• Infrastructure as a Service (IaaS) and Hybrid Cloud Service Management: Managing client data centers with both IaaS and hybrid cloud services through staff augmentation and tactical consultancy models.

Dublin 2, Ie

Managing day to day operations of L2 support team, administrative functions of the team: job reviews, interviewing, team meetings, Training for new staff. Producing internal metrics to measure performance, Identifying and correcting problem areas. Coach the team for improved performance. First level of escalation for the team. Deliver on day-to-day process targets in meeting Customer SLAs. Make all necessary day to day decisions which affect the Team and the work processed by the Team. Help develop technology advancements and process improvements. • Efficiency & Quality Improvements: Optimize delivery costs through merging North American and Canadian delivery teams and support systems.• Collaborative Communication: Constantly collate and asses key stakeholder needs and change requests through client specific communication efforts.

Dublin 2, Ie

• Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.• Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.• Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels.• Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.• Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.• Established standard operating procedures for consistent system maintenance across all environments.• Reduced security incidents with proactive monitoring and timely patching of systems.

• Designed and implemented scalable network architecture to support business expansion and future growth requirements.• Implemented virtualization technologies to consolidate resources, reduce costs, and improve overall system efficiency.• Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.

• Optimized resource utilization with virtualization technologies for cost-effective infrastructure management.• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.• Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.