Mohamed Ashik Badhusha Email & Phone Number

Saudi Arabia

Saudi Arabia

Tirunelveli

Handling IT Infra at EMPLOYEE’S STATE INSURANCE CORPORATION Hospital Tirunelveli – Support endpoints up to 200.* IT Infrastructure Management: Successfully supported and maintained IT infrastructure for over 200 users systems, ensuring smooth and reliable operations across the organization.* Ticket Management: Efficiently managed ticketing processes, adhering to service level agreements (SLAs) and ensuring timely resolution and updates for all technical issues.* Email Client Configuration: Installed and configured MS Outlook for seamless email communication, minimizing downtime and enhancing user productivity.* Remote Support: Provided remote support using tools like TightVNC, Anydesk, and TeamViewer, resolving user issues without the need for on-site visits, which improved response times and efficiency.* Network Troubleshooting: Diagnosed and resolved network-related problems, ensuring uninterrupted connectivity for users and maintaining network stability.* System & Hardware Support: Installed, upgraded, and troubleshooted Windows OS, authorized desktop applications, hardware, and peripheral equipment, enhancing system reliability and user experience.* Preventative Maintenance: Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals, reducing equipment downtime and increasing longevity.* Server & Application Support: Provided technical support for server hardware, operating systems, Microsoft applications, and peripherals, ensuring optimal system performance.Desktop Support: Hands-on experience with software installation, upgrades, file backups, and system/application configuration, addressing desktop-level issues promptly.* Root Cause Analysis: Conducted thorough research, diagnosis, and troubleshooting to identify solutions and resolve customer issues, providing detailed root cause analysis for long-term fixes.

Tirunelveli, Tamil Nadu, India

* Client Support: Responded promptly to client support requests, ensuring a high level of customer satisfaction by addressing and resolving issues efficiently.* Issue Diagnosis: Engaged with clients to accurately identify the nature of their problems, whether hardware or software-related, providing expert troubleshooting.* Remote & On-Site Support: Provided both on-site support and remote assistance, resolving issues quickly through hands-on troubleshooting or remote connection tools.* Hardware & Software Troubleshooting: Diagnosed and resolved a wide range of hardware and software issues, restoring functionality and preventing future problems.* Installation & Maintenance: Installed and maintained computer hardware, peripherals, operating systems, and software, ensuring systems were up-to-date and functioning optimally.* Network Troubleshooting: Identified and resolved networking and connectivity issues, maintaining stable and reliable network environments for clients.* Technical Recommendations: Advised clients on appropriate software and hardware upgrades to enhance system performance and meet their evolving needs.* User Training: Provided basic training to clients on computer operation and management, empowering them to manage their systems more effectively.* Documentation & Supply Management: Completed detailed job reports to document work performed and managed supply orders to ensure availability of necessary resources.

Jazan, Jizan, Saudi Arabia

* Managed and maintained computer networks, systems software, and hardware, ensuring 99.9% uptime.* Optimized backup and disaster recovery processes, reducing recovery time by 40% and ensuring data integrity.* Provided advanced troubleshooting for hardware, operating systems, and network issues, resolving problems quickly and minimizing downtime.Configured and deployed systems and applications, overseeing installations, software upgrades, and file backups.Delivered timely support to resolve customer and internal issues, conducting thorough root cause analysis.* Conducted preventative maintenance on hardware, reducing equipment downtime.* Collaborated with teams to provide IT support during key operations, such as system migrations and product launches.* Documented procedures, updates, and repairs, ensuring transparency and operational consistency.* CCTV Installation and Monitoring: Skilled in handling the setup, configuration, and maintenance of CCTV systems, including troubleshooting and ensuring optimal performance.

Jizan, Saudi Arabia

* Managed all purchase and sales invoices, credit notes, and ensured proper documentation for financial transactions.* Collaborated with the inventory control and warehouse managers to maintain accurate stock records and ensure timely shipment of loads.* Oversaw the timely completion of all shipping schedules, ensuring all orders were processed efficiently.* Reviewed and processed business expenses, providing clear documentation and ensuring compliance with company policies.* Developed and maintained strong customer relationships, enhancing service satisfaction and ensuring smooth transaction processes.* Provided administrative support to expatriates, assisting them with accommodation, documentation, and logistical needs as required.* Coordinated closely with different departments to streamline administrative tasks, contributing to operational efficiency.