Ashikin Samsuddin Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

• Conducted monthly inspections and quarterly maintenance of network operations and machine health to ensure optimal performance of hardware and software services.• Monitor and support company users, responsible for first-level troubleshooting and analyzing issues related to alerts to ensure compliance with Service Level Agreements (SLAs).• Experienced with a range of firewall solutions, such as Fortinet, Sophos, and SonicWall.

Shah Alam, Selangor, Malaysia

• Led training sessions for the NOC team to enhance problem-solving skills for effectively managing challenges during shifts.• Ensured continuous traffic flow for revenue-share and managed services operations.

Shah Alam, Selangor, Malaysia

• Provided Level 1 troubleshooting support to NOC Analysts before escalating issues to the engineering team• Hands-on experience with network monitoring software, including SolarWinds.• Communicated and interacted with engineering teams and end users via phone and email.

Johore, Malaysia

• Responsible for managing new fiber projects, including the installation and setup of new fiber network infrastructure.• Took part in testing new distribution point using Power Meter, OTDR, ONU, and OLTS.

Johor Bahru, Johore, Malaysia

• Prepared bill of quantity and material of quantity for project proposal.• Took part in installing new cabinet to create new port for dp and configured dp for internet distribution