Ashik Mahmud Email & Phone Number

Dhaka, Bangladesh

- Oversaw daily operations of 250+ members, mentored 12 team leads, and resolved customerand employee queries, while ensuring adherence to company standards.- Managed 24 different projects by implementing strategic planning and delivering effectivesolutions to obtain 100% success.- Achieved 100% TAT and 99% accuracy targets consistently every month in 2023 through report analysis, process improvement, and quality assurance protocols.- Developed and implemented process improvements that led to a 25% reduction in costs.- Orchestrated the full cycle of onboarding for 140 new hires in H1 2024, ensuring seamless integration into the company's culture and processes.- Collaborated closely with clients and internal teams to draft, review, and finalize SOW documents, setting the foundation for successful project execution.

Dhaka, Bangladesh

- Managed a team of 170 employees, providing targeted training and development programs that led to a 20% increase in team productivity.- Achieved a perfect customer satisfaction score (CSAT) of 100% by implementing cost-effective project planning, maintaining effective communication channels, monitoring progress, and providing comprehensive reports.- Assisted in acquiring ISO 9001 and ISO 27001, while also enhancing the integration ofISO-compliant methods into various business processes.- Facilitated successful collaborations with the HR team in the onboarding process, improving employee retention by 20%.

Dhaka, Bangladesh

- Directed a cross-functional team of 70 employees and successfully completed 12 major projects with 100% TAT.- Created and maintained Standard Operating Procedures (SOP) for 12 projects to ensure sustainability across business operations.- Implemented a custom KPI metrics system that enhanced team members' performance by 30%.- Collaborated with the RPA department to design and execute the production roadmap for one major project, reducing downtime by 35%.

Dhaka, Bangladesh

- Contributed significantly to the Salesforce launch's success, resulting in a 30% improvement in work management.

Dhaka, Bangladesh