✪ Managed a portfolio of 10+ high-value clients, contributing to Rs.35M in annual revenue, and consistently achieved a client retention rate of 95%.✪Built and nurtured strong relationships with key stakeholders, C-level executives, and decision-makers, ensuring the alignment of client needs with company objectives.✪ Spearheaded the development of tailored solutions for clients, successfully increasing sales by 20% year-over-year through upselling and cross-selling strategies.✪ Collaborated cross-functionally with sales, marketing, product, and operations teams to ensure the timely delivery of solutions and client satisfaction.✪Led contract negotiations and renewals, ensuring high-value deals were closed and aligned with revenue targets and organizational goals.✪Monitored and analyzed customer feedback, market trends, and competitor activity to propose adjustments to the customer engagement strategy, increasing profitability by 15%.✪Proactively identified new business opportunities within existing accounts, contributing to an average annual growth rate of 18%.✪Implemented customer success programs, resulting in a 30% improvement in customer satisfaction scores (CSAT) and a 5% increase in client lifetime value.✪Prepared and delivered quarterly business reviews (QBRs) for senior leadership and key clients, showcasing performance, strategy, and growth potential.♕𝓐𝓬𝓬𝓸𝓶𝓹𝓵𝓲𝓼𝓱𝓶𝓮𝓷𝓽𝓼:✌ Successfully retained 90% of at-risk accounts, through proactive relationship management and customized solutions, recovering Rs.3 Mn in potential lost revenue.✌ Increased revenue from existing clients by 25% through strategic account planning, product enhancements, and aligning with clients' evolving business needs.✌ Played a crucial role in expanding the customer base by developing new partnerships and bringing in Rs. 5Mn in new business from key accounts.

✪ Sustaining trustworthy and strong relationships with clients while resolving their queries in collaboration with teams and other internal stakeholders ✪ Discovering and developing local vendors for Sales Planning & Implementation, Sales Promotion, and After-Sales Operations✪ Headed and supported all customers, collecting data of market and business, management and analysis activities to get the franchise business♕𝓐𝓬𝓬𝓸𝓶𝓹𝓵𝓲𝓼𝓱𝓶𝓮𝓷𝓽𝓼:✌ Generating potential clients by cold calling regularly✌ Boosted annually turnover by forming new key partnerships with existing & new customers✌ Enhanced profitability of accounts receivables while providing assistance to Credit Manager in account collection through calls & mails✌ Developing new business from potential customers by scheduling meetings through cold calling ✌ Creating and executing strategy to get new leads and effective conversions while scrutinizing leads prior to client calls ✌ Discussing growth targets planning of acquiring new customers and boosting revenue with senior management on quarterly basis

✪ Re designed the process to improve and consolidate end-to-end service processes; restructured communication flow and strong relationships with existing and new customers.✪ Negotiated new leads, created and executing strategy with internal stakeholders and cutting down the operational cost by 40%.✪ Developed and executed the strategy to get new leads and effective conversions while scrutinizing leads prior to client calls.

✪ Convinced customers to keep using the service from retention calls of unsatisfied customers✪ Collected churn data to forecast analysis and reduced customer churn overall✪ Converted data into actionable insights by predicting and modeling future outcomes, which increased revenue in a year♕𝓐𝓬𝓬𝓸𝓶𝓹𝓵𝓲𝓼𝓱𝓶𝓮𝓷𝓽𝓼:✌ Successfully enhanced business revenue in billions by only one account in just few months ✌ Enhanced service level for express industry while introducing rail and air transportation services to customers for seasonal business in 2019✌ Formulated & implemented strategic planning for client while boosted their performance daily production with same space and manpower✌ Boosted sales KPIs

✪ Prepared reports on account status while tracking and forecasting key account metrics ✪ Supervised in resolving escalations of challenging clients as required ✪ Successfully achieved revenue & PBT targets from assigned strategic customer✪ Eagerly engaged with the customers to fortify and increase switching barriers♕𝓐𝓬𝓬𝓸𝓶𝓹𝓵𝓲𝓼𝓱𝓶𝓮𝓷𝓽𝓼:✌ Boosted key account revenue shares for Financial Service Cloud by assigned strategic customer✌ Discussed progress of monthly or quarterly initiatives with internal and external stakeholders✌ Generated new business with present clients and rectifying improvement areas for sales quotas

✪ Enabled successful deliveries of solutions as per the customer requirements ✪ Headed as center point of contact for all matters related to the accounts✪ Maintained customer account management while building and nurturing long-lasting relationships with customers✪ Maintained good advisor relationships with Key Accounts, Stakeholders & Executive Sponsors