Key Account Manager
Current✪ Managed a portfolio of 10+ high-value clients, contributing to Rs.35M in annual revenue, and consistently achieved a client retention rate of 95%.✪Built and nurtured strong relationships with key stakeholders, C-level executives, and decision-makers, ensuring the alignment of client needs with company objectives.✪ Spearheaded the development of tailored solutions for clients, successfully increasing sales by 20% year-over-year through upselling and cross-selling strategies.✪ Collaborated cross-functionally with sales, marketing, product, and operations teams to ensure the timely delivery of solutions and client satisfaction.✪Led contract negotiations and renewals, ensuring high-value deals were closed and aligned with revenue targets and organizational goals.✪Monitored and analyzed customer feedback, market trends, and competitor activity to propose adjustments to the customer engagement strategy, increasing profitability by 15%.✪Proactively identified new business opportunities within existing accounts, contributing to an average annual growth rate of 18%.✪Implemented customer success programs, resulting in a 30% improvement in customer satisfaction scores (CSAT) and a 5% increase in client lifetime value.✪Prepared and delivered quarterly business reviews (QBRs) for senior leadership and key clients, showcasing performance, strategy, and growth potential.♕𝓐𝓬𝓬𝓸𝓶𝓹𝓵𝓲𝓼𝓱𝓶𝓮𝓷𝓽𝓼:✌ Successfully retained 90% of at-risk accounts, through proactive relationship management and customized solutions, recovering Rs.3 Mn in potential lost revenue.✌ Increased revenue from existing clients by 25% through strategic account planning, product enhancements, and aligning with clients' evolving business needs.✌ Played a crucial role in expanding the customer base by developing new partnerships and bringing in Rs. 5Mn in new business from key accounts.
