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Ashik-Ur Rahman is listed as Bachelor of Information Technology, CompTIA Security+ based in Notting Hill, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Ashik-Ur Rahman.
Ashik-Ur Rahman previously worked as Telco support consultant at Aussie Broadband and Technical Support Officer at Ishdrives. Ashik-Ur Rahman holds Professional Year Program, Information Technology from Navitas College Of Public Safety.
With a Bachelor of Information Technology in Computer Networks and Security from Monash University and multiple certifications, including CompTIA Security+, I am passionate about delivering exceptional results through technology systems support and problem-solving. As a Technical Support Officer at Ishdrives, I provide first and mid-level IT support, troubleshooting software and hardware issues, assisting in investigating and reporting on new IT software, and coordinating IT software and hardware purchases. I also assist in the creation of forms and other online processes, provide IT training and project support, maintain the IT asset register, and manage internal security software. Previously, I worked as an IT Support Specialist at Sorted Services, where I demonstrated advanced database skills, such as retrieving and analyzing customer information, identifying and correcting database errors, and developing and implementing comprehensive database documentation. I also provided expert technical support for NBN-related concerns, successfully provisioning, troubleshooting, and resolving networking issues, enhancing customer connectivity experiences. Additionally, I acted as first security responder, swiftly identifying and resolving security threats and breaches, protecting customer and company data. I am committed to helping businesses overcome challenges and achieve their goals through reliable and efficient solutions. I am a strong leader and an effective communicator, and I am eager to explore how I can contribute to your success.
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Dandenong, Victoria, Australia
* Provide technical support to customers for telecommunication products and services, resolving issues related to connectivity, billing, and service configurations.* Diagnose and troubleshot network problems, ensuring minimal downtime and prompt restoration of services.* Assist customers with the setup and configuration of devices, including modems.
Melbourne, Victoria, Australia
Richmond, Victoria, Australia
* Expertly managed chat channel, surpassing inbound service and satisfaction targets through timely and accurate query resolution. * Demonstrated advanced database skills:-> Effectively retrieved and analysed customer information for rapid issue resolution.-> Proactively identified and corrected database errors, ensuring data integrity and accuracy.->.
Melbourne, Victoria, Australia
o Handle inbound calls and emails from Kmart online customers.o Liaise with stores to assist in the delivery of the orders to customers.o Ensures the set target is achieved for quality assurance.o Identify and assess customers' needs to achieve satisfaction.o Ability to multitask, prioritize and manage time effectively.o Oversee customer financial accounts.
Clayton, Victoria, Australia
o Collaborated in a cross-functional team of 4 interns for making aninteractive website.o Created an online financial planning platform that allows clients toreceive tailored personal finance tutorials based on various modulesincluding super, retirement, insurance, and investment.o Consulted with clients regularly regarding projects, proposals.
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Ashik-Ur Rahman is listed as Bachelor of Information Technology, CompTIA Security+.
Ashik-Ur Rahman is based in Notting Hill, Victoria, Australia.
Ashik-Ur Rahman has worked for Aussie Broadband, Ishdrives, Jle Conveyancing Pty Ltd, Sorted Services, and Evitech Pty Ltd.
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Ashik-Ur Rahman holds Professional Year Program, Information Technology from Navitas College Of Public Safety.
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