Ashik Umar Jafarullah Email & Phone Number

Amsterdam, North Holland, Netherlands

Role: Architect In my role as Architect and Lead OMS Consultant, I specialize in architectural design, working directly with the Product Owner and developers to create impactful solutions. I am responsible for formulating strategic roadmaps, leading workshops, and nurturing client relationships. I With extensive experience in Sales, Service, and Experience Cloud domains. Additionally, I continuously evaluate and refine internal processes, proactively driving improvements to enhance team… Show more Role: Architect In my role as Architect and Lead OMS Consultant, I specialize in architectural design, working directly with the Product Owner and developers to create impactful solutions. I am responsible for formulating strategic roadmaps, leading workshops, and nurturing client relationships. I With extensive experience in Sales, Service, and Experience Cloud domains. Additionally, I continuously evaluate and refine internal processes, proactively driving improvements to enhance team efficiency and effectiveness.Client: Leading US Goods and Services CompanyRole: Lead OMS ConsultantCurrently working on the implementation of an order management solution using Salesforce OMS.Role: Resource ManagerAs Resource Manager, I drive professional development through tailored training and ongoing career guidance. I work closely with each member to identify strengths and improvement areas, setting clear goals and creating development plans aligned with personal and organizational objectives. By facilitating feedback, mentorship, and skill-building opportunities, I ensure the team remains motivated and well-equipped to meet future challenges. Show less

Amsterdam-Centrum, North Holland, Netherlands

Client: Retail & Consumer GoodsRole: Senior Salesforce ConsultantDesigned and deployed a self-service portal for a leading stroller company, successfully launching it across more than 10 countries.Conducted client discovery and workshops to gather requirements and ensure alignment with business objectives, playing a key role in stakeholder management throughout the project.Architected the integration of a third-party commerce cloud website with core Salesforce clouds… Show more Client: Retail & Consumer GoodsRole: Senior Salesforce ConsultantDesigned and deployed a self-service portal for a leading stroller company, successfully launching it across more than 10 countries.Conducted client discovery and workshops to gather requirements and ensure alignment with business objectives, playing a key role in stakeholder management throughout the project.Architected the integration of a third-party commerce cloud website with core Salesforce clouds, utilizing Experience Cloud as the identity provider.Led the architectural design for integrating the ERP system with Salesforce, using Boomi as the middleware solution.Developed and implemented a comprehensive data backup and archival process for the client. Show less

Düsseldorf Area, Germany

Role: Salesforce CRM Technical ConsultantAchievements/Tasks:Led the architecture, design, and development of new features for a resource and project management tool, supporting approximately 15,000 employees.Enhanced an existing chemical industry asset product by implementing new features that reduced data capture time by 20%.Contributed to a project proposal for a leading automobile company, leveraging industry insights and technical expertise.

Chennai,India And Mannheim,Germany

Client: European Pharmaceutical Company for Diabetes Care/DiagnosticsRole: Salesforce CRM Onsite ConsultantAchievements/Tasks:Led the design, estimation, and client interactions for complex solutions on the Salesforce Knowledge Platform, supporting both Classic and Lightning versions for a user base of over 30,000.Acted as Release Manager, overseeing the rollout of solutions across 16 countries in the US and Europe, collaborating closely with stakeholders.Developed… Show more Client: European Pharmaceutical Company for Diabetes Care/DiagnosticsRole: Salesforce CRM Onsite ConsultantAchievements/Tasks:Led the design, estimation, and client interactions for complex solutions on the Salesforce Knowledge Platform, supporting both Classic and Lightning versions for a user base of over 30,000.Acted as Release Manager, overseeing the rollout of solutions across 16 countries in the US and Europe, collaborating closely with stakeholders.Developed intricate Lightning components with multiple API integrations.Successfully migrated over 1,000 users from a legacy knowledge system to the Salesforce Knowledge Platform, resulting in a 20% cost reduction and a 40% increase in efficiency.Conducted client workshops during proposal stages, playing a key role in securing project approval from the Client Steering Committee. Show less

Chennai

Client: American Pharmaceutical CompanyRole: Salesforce ConsultantCollaborated with a US-based pharmaceutical company to develop advanced features such as intelligent KPI generation on the Veeva CRM platform, supporting Sales Representatives across 50+ countries. Additionally, served as SCRUM Master for a 5-member team, ensuring rapid delivery of the solution while adhering to industry standards.

Chennai, Tamil Nadu, India

Client: European Pharmaceutical Company for Diabetes Care/DiagnosticsRole: Salesforce Technical ConsultantProject Overview: Salesforce implementation across 18 countries, supporting over 3000 users.Responsibilities included designing and deploying solutions ,Order Management,Sales Cloud, Service Cloud, Case ManagementMajor Contributions:Enabled a smooth transition from Salesforce Classic to the Lightning Platform, improving efficiency for 3000+ users across… Show more Client: European Pharmaceutical Company for Diabetes Care/DiagnosticsRole: Salesforce Technical ConsultantProject Overview: Salesforce implementation across 18 countries, supporting over 3000 users.Responsibilities included designing and deploying solutions ,Order Management,Sales Cloud, Service Cloud, Case ManagementMajor Contributions:Enabled a smooth transition from Salesforce Classic to the Lightning Platform, improving efficiency for 3000+ users across 20+ countries.Engineered a comprehensive Order Management Module, facilitating seamless integration of customer orders from an e-commerce platform to Salesforce through Salesforce Outbound Messaging.Developed a robust Case Management Module, streamlining service workflows and empowering the service team to efficiently resolve customer issues. Show less

Bachelor Of Engineering (B.E.), Computer Science

Education record