Ashiley Castillo Email & Phone Number

Serve as the primary liaison between patients and healthcare providers, delivering comprehensive support for oncology and hematology patients.Coordinate and schedule patient appointments, including consultations, treatments, and follow-up visits, ensuring optimal provider utilization and patient convenience.Assist patients with insurance verification, pre-authorizations, and billing inquiries, navigating complex oncology treatment plans and financial assistance programs.Manage… Show more Serve as the primary liaison between patients and healthcare providers, delivering comprehensive support for oncology and hematology patients.Coordinate and schedule patient appointments, including consultations, treatments, and follow-up visits, ensuring optimal provider utilization and patient convenience.Assist patients with insurance verification, pre-authorizations, and billing inquiries, navigating complex oncology treatment plans and financial assistance programs.Manage patient records in EHR systems with a focus on accuracy, confidentiality, and compliance with HIPAA regulations.Facilitate communication between patients, healthcare providers, and insurance companies to resolve issues and ensure smooth patient care processes. Show less

Ensure customer outgoing correspondence is up to dateApprove/Reject collection filesProcess license plate information for the state of Florida via mainframe and web-based applicationsNavigate multiple applications and research solutionsMaintain 98% overall quality assurance scoreCompose electronic correspondence in reply to customer inquiries

Establish new accounts for electronic toll usageUpdate customer accounts, including vehicle, payment and personal informationResolve toll violation chargesMaintain an overall 95% quality assurance score

Meet personal and store goals.Maintain knowledge of current sales and promotions, procedures of the company, and rules.Answers customers’ questions about merchandise and advice customers on merchandise selection.Perfected knowledge of product, market, and sales strategy.Give on-site sales presentations to existing and potential customers.Maintained cancel rates below 32%Planned and organized routes within territory to maximize efficiency and time in the… Show more Meet personal and store goals.Maintain knowledge of current sales and promotions, procedures of the company, and rules.Answers customers’ questions about merchandise and advice customers on merchandise selection.Perfected knowledge of product, market, and sales strategy.Give on-site sales presentations to existing and potential customers.Maintained cancel rates below 32%Planned and organized routes within territory to maximize efficiency and time in the field.Superior ability to cultivate strong and durable client relationships. Show less

High School Diploma

Associates Degree, Psychology