Ashim Parajuli Email & Phone Number

Australia

• Oversee Intune, Azure, and MS 365 admincentre (Exchange, OneDrive, SharePoint, Teams) for secure user provisioning and streamlined resource access.
• Configure and manage both on-premises and cloud-based Active Directory environments, including user roles, security groups, and access policies.
• Handle IT support requests via ServiceNow, ensuring SLA adherence and efficient, KPI-aligned solutions for end-user issues.
• Provide technical support for Windows and macOS, resolving system and device issues to ensure consistent productivity.
• Address IP connectivity, DNS, DHCP, and TCP/UDP issues to maintain network reliability and high-performance connectivity.
• Implement and manage virtual environments with VMware and VirtualBox to support stable and efficient operations.

Greater Sydney Area

• Install and configure desktops, laptops, servers, and network peripherals for seamless operation.
• Ensure smooth network connectivity for newly deployed hardware.
• Quickly troubleshoot hardware issues and coordinate warranty repairs to minimize downtime.
• Conduct regular checks to prevent hardware failures and prolong equipment lifespan.
• Manage hardware enhancements like memory, storage, and firmware updates for optimized performance.
• Maintain detailed records of installations, configurations, and repairs for efficient resource management.

Auburn, New South Wales, Australia

• Managed cash transactions with accuracy and efficiency at Woolworths Supermarkets in Auburn, NSW.
• Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
• Collaborated with team members to maintain a clean and organized store environment.

15Coal Pier Rd, Banksmeadow NSW 2020