Ashim Parajuli Email & Phone Number

Australia

Australia

• Oversee Intune, Azure, and MS 365 admincentre (Exchange, OneDrive, SharePoint, Teams) for secure user provisioning and streamlined resource access.• Configure and manage both on-premises and cloud-based Active Directory environments, including user roles, security groups, and access policies.• Handle IT support requests via ServiceNow, ensuring SLA adherence and efficient, KPI-aligned solutions for end-user issues.• Provide technical support for Windows and macOS, resolving system and device issues to ensure consistent productivity.• Address IP connectivity, DNS, DHCP, and TCP/UDP issues to maintain network reliability and high-performance connectivity.• Implement and manage virtual environments with VMware and VirtualBox to support stable and efficient operations.• Support 3CX VoIP systems for reliable, seamless communication across teams and clients.

Greater Sydney Area

• Install and configure desktops, laptops, servers, and network peripherals for seamless operation.• Ensure smooth network connectivity for newly deployed hardware.• Quickly troubleshoot hardware issues and coordinate warranty repairs to minimize downtime.• Conduct regular checks to prevent hardware failures and prolong equipment lifespan.• Manage hardware enhancements like memory, storage, and firmware updates for optimized performance.• Maintain detailed records of installations, configurations, and repairs for efficient resource management.

Auburn, New South Wales, Australia

• Managed cash transactions with accuracy and efficiency at Woolworths Supermarkets in Auburn, NSW.• Provided exceptional customer service, ensuring a positive shopping experience for all patrons.• Collaborated with team members to maintain a clean and organized store environment.

15Coal Pier Rd, Banksmeadow Nsw 2020