Ashima C. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Controlling Credit Verification/Assessment process & developing policies to ensure that an acceptable level of risk is maintained.• Ensuring operations & strategies & procedures are aligned with general company goals & in accordance with other functions.• Accountability for the function and provide the highest level of advice and recommendations when required.• Managing workflow from national queue in a timely manner.• Completing credit verification checks for both PAYG & Self Employed to ensure application input is meeting Bank Policy and responsible lending requirements. • Reaching and maintaining a high level of credit verification/assessment and compliance standards.• Leading Pro Actively monitoring Credit Risk requirements within an agreed Risk Appetite and managing non-Compliance in a timely manner.• Ensuring Continuing Education points are achieved and maintained.

Sydney, New South Wales, Australia

• Experience processing Home Loan / Personal Loan Applications from start to finish.• Experience working on Home Lon Variation applications like refinance, changing the principal loan amount, removing the borrower.• Experience working on Ultracs, UNIX , WFM , CRM & SAP software.• Creating opportunity to sell & cross sell General Insurance & all other lending products.• Knowledge of procedure’s & policies related to responsible Consumer Lending.• Completing application & enquiries in timely manner.• Experience in recommending the loan as per lending guidelines ensuring adequate security and documentation is provided for assessment.• Experience in assessing the Loan Files as per the company Guidelines & policies & procedures for PAYG & Self-Employed applications.• Experience in handling phone & online enquiries related to personal loan, home loan, general insurance & other Banking products.• Educating member of other lending products based on the liabilities of the member.• Creating ongoing relationship with existing members to keep track of changes to their financial needs.• Keeping track of the abandoned applications to assist member to complete online application.• Experience assisting member with general enquiries to help control overflow of call volume.• Experience liaising with other loan support teams with member enquiry.• Held DLA to approve housing loan of minimum $650K and Personal Loan of $80K secured.

Sydney, New South Wales, Australia

• Processing the claim in the timely manner to meet the SLA.• Following up with the assessor and the Third party involved to make the decision on the claim. • Liaising with the Police if involved in the incident. • Logging Police report to get the third-party details involved in the accident.• Making outbound calls to the Third Party and Third-party insurance involved to make decision on the claim.• Coordinating with the partner repairer to give the time frame to the customer of the repair time and arrange a loan car for the customer based on the type of insurance customer has.• Liaising with the partner Hire Car Company to arrange, extend or hand over the loan car for the customer.

Sydney, New South Wales, Australia

• Experience working with Cash handling.• Experience working with Teller Cash Recycler (TCR).• Experience working on Nucleus and SAP software.• Creating opportunities to sell Lending products like personal loans, home loans & credit cards, General Insurance & Health Insurance.• Experience processing credit card applications and applications for personal loan & home loans from start to finish.• FSAR Tier 2 Certification qualified.• Experience generating leads for Financial Planning.• Experience working on MS Windows• Making conversations to create opportunities to sell MasterCard’s, Cash Passport and Travel Insurance.

Sydney, New South Wales, Australia

• Taking 40-45 inbound calls on an average each day.• Managing the team in the absence of the team leader.• Training new joiners on various products and mentoring them for a smooth transition from training to the floor. • Meeting KPIs consistently.• Experience working on CRM & SAP software.• Upselling Lending products like home loans, Refinancing, New purchase etc.• Experience in home lending from start till the end.• Giving advice on all the Deposit products with U Bank e.g., Term Deposit, U saver, Ultra and Self-managed super fund product.• Mentoring the new advisors on the U bank products and systems used by U bank.• Assisting back office with the verification of the customers via an Australian post office form.• Assisting with the verification of the documents for the SMSF products.• Assisting team members with ways to handle call volume and meet targets without compromising on the quality of the call.• Preparing power point slides for the various products like U saver Ultra for the team members to help them assist with up-to-date product knowledge to assist customers in the best possible ways.

Sydney, New South Wales, Australia

• Demonstrated experience working as part of a team to carry out a range of tasks in a high-volume environment while ensuring performance targets and standards are met.• Providing information regarding products and services to members.• Taking inbound calls in regard to the policy details, investment options, insurance details and all other policy details.• Making 80-90 outbound calls per day on an average.• Skip Tracing.• Experience using Oracle, Leo, Paradise, Pathway and Trim.• Helping the stakeholders in clearing the ques and working towards new campaigns from the stakeholders. • Liaise with the customer’s and the internal clients to meet customer’s expectations.• Taking care of complaints and resolving the matter.• Ability to provide excellent client service. • Giving general advice on the Insurance and financial planning.• Handling complaints and resolving the matter in accordance with the company policy.• Problem solving and dispute handling.• Maintaining client database in CRM up to date.