Ashima C. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Controlling Credit Verification/Assessment process & developing policies to ensure that an acceptable level of risk is maintained.
• Ensuring operations & strategies & procedures are aligned with general company goals & in accordance with other functions.
• Accountability for the function and provide the highest level of advice and recommendations when required.
• Managing workflow from national queue in a timely manner.
• Completing credit verification checks for both PAYG & Self Employed to ensure application input is meeting Bank Policy and responsible lending requirements.
• Reaching and maintaining a high level of credit verification/assessment and compliance standards.

Sydney, New South Wales, Australia

• Experience processing Home Loan / Personal Loan Applications from start to finish.
• Experience working on Home Lon Variation applications like refinance, changing the principal loan amount, removing the borrower.
• Experience working on Ultracs, UNIX, WFM, CRM & SAP software.
• Creating opportunity to sell & cross sell General Insurance & all other lending products.
• Knowledge of procedure’s & policies related to responsible Consumer Lending.
• Completing application & enquiries in timely manner.

Sydney, New South Wales, Australia

• Processing the claim in the timely manner to meet the SLA.
• Following up with the assessor and the Third party involved to make the decision on the claim.
• Liaising with the Police if involved in the incident.
• Logging Police report to get the third-party details involved in the accident.
• Making outbound calls to the Third Party and Third-party insurance involved to make decision on the claim.
• Coordinating with the partner repairer to give the time frame to the customer of the repair time and arrange a loan car for the customer based on the type of insurance customer has.

Sydney, New South Wales, Australia

• Experience working with Cash handling.
• Experience working with Teller Cash Recycler (TCR).
• Experience working on Nucleus and SAP software.
• Creating opportunities to sell Lending products like personal loans, home loans & credit cards, General Insurance & Health Insurance.
• Experience processing credit card applications and applications for personal loan & home loans from start to finish.
• FSAR Tier 2 Certification qualified.

Sydney, New South Wales, Australia

• Taking 40-45 inbound calls on an average each day.
• Managing the team in the absence of the team leader.
• Training new joiners on various products and mentoring them for a smooth transition from training to the floor.
• Meeting KPIs consistently.
• Experience working on CRM & SAP software.
• Upselling Lending products like home loans, Refinancing, New purchase etc.

Sydney, New South Wales, Australia

• Demonstrated experience working as part of a team to carry out a range of tasks in a high-volume environment while ensuring performance targets and standards are met.
• Providing information regarding products and services to members.
• Taking inbound calls in regard to the policy details, investment options, insurance details and all other policy details.
• Making 80-90 outbound calls per day on an average.
• Skip Tracing.
• Experience using Oracle, Leo, Paradise, Pathway and Trim.