Effectively identified and resolved customer problems and complaints, achieving an improvement in customer satisfaction ratings.• Developed a comprehensive understanding of company products and services, enabling accurate and efficient assistance to customers.• Collaborated with sales, marketing, and technical support teams to address customer needs and provide comprehensive solutions.• Managed a high volume of customer inquiries efficiently, meeting and exceeding established… Show more Effectively identified and resolved customer problems and complaints, achieving an improvement in customer satisfaction ratings.• Developed a comprehensive understanding of company products and services, enabling accurate and efficient assistance to customers.• Collaborated with sales, marketing, and technical support teams to address customer needs and provide comprehensive solutions.• Managed a high volume of customer inquiries efficiently, meeting and exceeding established service level agreements (SLAs). Show less

*Assisted and managed the Watch &Win Campaign.*Researched competitors' marketing strategies and tactics.* Created proposals for service and product strategies based on marketing data.*Managed email lists using a CRM system.

Was Eco Club representative for the tenure 2020-21 and worked on the social media and the management task of the society with designing the Instagram grids.