Head of HR for Malabar group in US and Canada.

• Managed technical recruitment of third-party contractors for a portfolio of accounts for new emerging technologies (Cloud Infrastructure) across business units (Retail, Telecom, Healthcare)• Managed complete ownership of emerging technologies recruitment for the largest Wipro account. Owned fulfillment targets and drove high volume hiring• Partnered with the Account and Project Teams/ Delivery Stakeholders / Hiring Managers on the skill and level required as per the business needs, understood the demands, worked with external partners for the right profiles, coordinated entire process from internal and client evaluation, to final resource onboarding

• Managing the end to end immigration including filing CAP, extensions/renewals, RFE’s etc.• Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include I-9, background checks, and E-Verification• Ensured all paperwork is done during the Immigration process including the H1B Cap time• Ensured accuracy and completeness of all new-hire files including I-9 Employment Verification formsto complete employee files.

• Managing the end to end immigration including filing CAP, extensions/renewals, RFE’s etc.• Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include I-9, background checks, and E-Verification• Ensured all paperwork is done during the Immigration process including the H1B Cap time• Ensured accuracy and completeness of all new-hire files including I-9 Employment Verification forms to complete employee files.• Supervised training sessions for employees.• Conducted quarterly employee evaluations.• Maintained time and attendance using attendance system, and timesheets• Assisted employees with any concerns, answering and questions and solving problems.• Responded to employee status inquiries in a timely manner and followed-up when answers were not immediately available.• Maintained personnel files in compliance with applicable legal documents.• Kept employee records up to date by processing employee status in a timely manner.• Studied and mastered the procedure and documentation required for the cases to be filed successfully• Maintained PAF (Public Access files) ensuring compliance, documentation, execution of immigration policies and procedures

• Managed the Marketing and Advertisement sales for the company• Provided on-site Media Production services to the company• Meetings with the company’s CEO’s regarding the advertisements• Helped in Invoicing and following up with the payments• Provided logistical support for on-premise Video Shoots for advertisements

Managed customer queries related to the entire training programs over phone and email, including academy training courses

• Manage customer queries related to the entire product portfolio over phone and email, including physical products and academy training courses• Manage the entire lifecyle of order processing from collecting customer orders (phone, email), creation of proforma invoice, payment processing, international dispatch, and order tracking• Manage the logistics of the academy training courses including, printing course materials, shipping various administrative forms to students, collecting the returned forms and manually updating that information in all IT systems, collecting and storing the case study research of students, and creation and shipping of final certificates• Using Magento software for customer onboarding and order capture• Creation of purchase orders for procurement of raw materials and office supplies• Managed accounts payables and receivables

Managed the Business Development and end to end Recruitment functions

RECRUITMENT:• Involved in sourcing, identifying, prescreening and conducting the HR interviews.• Posted jobs on various portals, and executed mass-mailing• Conducted initial telephonic screening with the candidate to check suitability to job andcommunication skill• Made job offers to qualified candidates and collected required paperworkEMPLOYEE MANAGEMENT• Handled cases of breach of contract, abscond cases and disciplinary actions• Assisted employees as a benefits administrator, and provided information on the HAS benefits• Maintained employee Medical & life insurance details by enrolling & terminating them from thebenefits portal as needed• Assisted with the 401K plan for separated employees.• Maintained client approved weekly / biweekly timesheets, leaves, leave encashment, Health &Insurance Benefits as well as personnel files and records. VISA EXTENSION, STAMPING & GC PROCESSING• Coordinated with Legal for H1 extension and Green Card processing of consultants and briefing of H1 transfer procedure for third party consultants.• Drafted job description, project name and responsibilities with consultants for preparation of Client & Vendor Letter and following up with vendor / consultant for the letters.• Worked on filing of H1-B transfer and extensions, coordinating with Legal in drafting of client and vendor letters• Followed up in collecting of vendor and client letters in timely manner before final preparation and dispatch of case file to Immigration Services

• Managed the International Assignment Exceptions process for US & India Geographies, as part of the TD&M (Talent Deployment and Mobility) Policy team• Analyzed exceptions, studied historical patterns, and consulted senior management to resolve the exceptions queue • Attended trainings and did extensive self study t o become an expert in IBM Mobility Processes• Tracked and updated Daily and Weekly Exception Status Reports. Supported the annual HR audit through generation of audit and consolidated reports

• Managed the entire e-entry and e-exit processes for Jaipur location covering more than 1500 employees • Handled the entire processes for Full and Final (F&F) settlement, employee benefits, and exit interview for outgoing employees • Managed onboarding for upto 75 employees in a single day • Single-handedly improved the employee dues recovery from 5% to over 50% in under 2 months • Coordinated weekly review calls with Senior Vice President, Jaipur and the HR managers

- Extensive experience in calling US based clients for recovery of past due accounts. - Handled the entire range of calls from customer service calls which require soft skills to handling high risk accounts and late stage calls requiring assertiveness and patience.- Completed the Process Developer pool in record 12 months duration and was promoted to exclusively handle late stage calls. - Selected in an elite 7 member team from across GE Capital locations in India to transition a business recovery process from the US to India after attending a 2 month on job training in Los Angeles.- Trained and mentored numerous team members on US outbound collection calls with special focus on voice accent, call quality, and call effectiveness- Consistently received a perfect score in customer feedback and appreciation through the End of Customer, Voice Of Customer (ECVOC) score with the call rated on: rate of speech, clarity, time taken on call, knowledge, and effort to trace customer- Attended numerous company trainings on teamwork, time management, lean management and developing self excellence