* Educating clients on Mackenzie products and services and guide clients towards an appropriate solution. * Addressing inquiries from clients through phone calls, emails and fax. * Proactively contacting Financial Advisors, Dealers and other Financial Institutions regarding outstanding requirements.

* Providing excellent customer, service, build key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will enable their financial success. * Deepen existing relationships and collaborate with others to ensure clients are connected to the right people and opportunities.

Safety Coordinator - (June 2021-Jan 2022)• Managed a team of 6 associates in safety and coached them for the role of SD Coordinator and assisted Safety Manager and Safety Coordinator to fulfill Amazon business needs. • Organized meetings, team-building activities, and collaboration with Inbound and Outbound Associates to guide them about safety rules, monitoring breakrooms, directing work for audits and compliance• Spearheaded an in-house safety audit sheet and computerized tracking program for all safety violations and remediation, incident and workers' compensation claim that identified trends Problem Solver – (IB – Receive) (Aug 2020-May 2021)• Support and work in the department as required and help support the daily management of department duties, including allocating labour and assigning job duties and communicating with other departments. • Ensuring successful area performance, through tracking, editing, and reporting associate performance via the TOT hours portal. • Establishing a strong working relationship with the team members and coaching associates to work safely at all times and identifying and addressing safety hazards within the work area.

• Supervise staff to ensure their performance is at par with the company’s standards and identify individual employees’ unique work styles and adapted management methods. • Ensures supplies are planned and ordered in advance and maintain records of stock, repairs, sales, and wastage and prepares the reports. • Train newly hired staff in standard operating procedures of the Franchise operation such as job duties, sanitation, and safety procedures. Maintained clean and well-organized production areas to avoid violations• Working towards improving the efficiency of the team and using and learning from each other’s knowledge and supporting co-workers to resolve any internal issues or customer issues.

• Deliberately answering customer enquiries on the phone or in person, engaging and greetings customers as well as providing them with the best solutions and offering guidance on different store products. • Organizing merchandise according to inventory requirements• Complete administrative duties according to the established company procedures.

• Provide academic support services to school students on various mathematics courses and explain complicated concepts simply. • Play a key role in identifying any lagging skills or any learning challenges and correct weaknesses and recommend new strategies to understand course material and prepare for tests and exams.