HR Business Partner aligning strategic human resources planning with business objectives to cultivate high-performing inclusive cultures and drive organizational success. This includes partnering closely with senior executives to develop and implement people strategies that enhance talent capabilities and leadership effectiveness. • Partnered directly with executive leaders to drive alignment between talent strategies and the client group’s people practices, enhancing organizational effectiveness.• Leveraged deep business and functional knowledge to diagnose challenges and recommend strategic people solutions, supporting business strategy execution.• Acted as a strategic advisor on organizational people plans and decisions, contributing to the leadership team’s strategic discussions and planning.• Identified organizational health trends and opportunities, providing actionable insights and recommendations to executive leadership to drive continuous improvement.• Coached senior leaders proactively, tailoring guidance to their unique needs to optimize leadership effectiveness and organizational impact.• Assessed and addressed the range of change management requirements within the business, supporting transformation efforts with targeted strategies.• Advocated for employee interests and business needs simultaneously, ensuring decisions were balanced and promoted overall organizational health.• Championed both business needs and a connected, inclusive employee experience, integrating people solutions to achieve business objectives.• Drove impactful people solutions through cross-functional partnerships, enhancing collaboration and alignment across the organization.

Customer Success Manager serving customers through our APM solution to empower their enterprise for real-time application performance and business observability helping them to make mission critical and strategic decisions that improve customer experience and accelerate business in a multi-cloud world. • Promoted to Senior CSM, but decided to take another internal role • Co-led cross-functional teams to drive value realization of AppDynamics within our most strategic and complex customer environments. This often-included designing, activating and monitoring a joint success plan to guide and deliver value at greater scale.• Led account management activities for ~20 AppDynamics’ (ARR~ $3.5M) most strategic Tier 1 customers which often included driving prime utilization and adoption of AppDynamics and other Cisco products, strengthening relationships with key stakeholders and identifying expansion opportunities for the business while helping the client achieve its business outcomes.• Collaborated with cross-functional teams including Product Management, Engineering, Sales, Support, Professional Services, and Marketing to share account specific knowledge and experiences to ensure we are teaming appropriately to deliver value for our clients and ultimately for AppDynamics. • Identified and tracked customer renewal risk, and where needed, leveraged the renewal risk plan to get live enablement, services, and value realization assistance to mitigate customer churn risk and bring customer back to full health. • Establish a trusted advisor relationship spanning both technical expertise and strategic account management to help guide and navigate the customers’ visions and goals. This included re-occurring touchpoints for champion engagement and building in order to expand the utilization of AppDynamics ecosystem across the organization.• Managed relationships with key stakeholders (internal/external) including, but not limited to, CIO-1 or 2.

Customer Success Specialist supporting clients to encourage shared decision-making and increase knowledge about health conditions. DEI Lead for the Education, Learning, and Culture Committee for WK Health North America.• Responsible for project implementation and creating & maintaining meaningful utilization of products by executing on approach, deployment, onboarding, training and performance optimization efforts.• Focus on building and maintaining meaningful & long-term client-relationship management • Ensure that customer needs, initiatives, and, strategic goals are identified through collaborative efforts, expectations are met & exceeded, and that upsells/crossells & renewals are achieved• Collaborate alongside cross-functional teams (Sales, Systems Implementation, Lifecycle Marketing, Product, Research and Analytics, etc) to align and develop project plans with identified milestones and goals• Collaborate with client leadership & stakeholders to ensure value of product and account remains healthy • Prepare for and deliver status updates for each account during monthly internal Account Review meetings to internal leadership • Develop plans for customer deployments and utilization with identified goals, including implementation & optimization activities• Track implementation and ongoing utilization, including risk identification, and gap analysis

On behalf of Advanced Resources

Responsible for the secure and controlled access and release of health data for secondary purposes (health system planning, research, quality improvement, etc).

Effectively and efficiency retrieved, sorted, and scanned health information for all inpatients and outpatients into the Meditech EMR platform while maintaining privacy and confidentiality.

Coded inpatient and outpatient diagnosis and procedures using ICD-10-CA and CCI classifications.

Performed duties related to the preparation and handling of patient records reviewing them for completeness, accuracy, and compliance while maintaining patient confidentiality.

Processed health records for patients, including filing, retrieval, and delivery of health records while maintaining standards of accuracy and completeness.

Authored two guideline manuals that outline the leading practices and standards for audits of inappropriate EMR access and investigating a privacy breach. Performed routine audits to identify privacy breaches, including drafting breach notifications to the appropriate person(s).

Applied CIHI coding standards to code and abstract patient charts. Determined diagnosis and procedure codes using ICD-10-CA and CCI classifications.

Applied CIHI standards to code and abstract health records in accordance with national, provincial and regional requirements.

Provided comprehensive administrative support to staff and management across the organization.