Ashim Sarangi Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

I manage the QA Team and work in close coordination with the Business Analysts and Developers to QA Test/Perform UAT on changes that go in via monthly releases. My team also looks after customer escalations and help the production support team to address the escalated tickets and get to the solution faster.

Gurgaon, Haryana

* Discuss all production support aspects with application development management.* Develop relations with business community and the out sourced service providers.* Arrange, assign, adjust and monitor shifts to have apt coverage.* Provide additional support to existing production support issues.* Interact with infrastructure, release management, change management, QA, Business Analyst and application teams.* Provide regular status reports to management on application status and other metrics.* Collaborate with management to improve production support process.* Prioritize issues raised and resolve it accordingly.* Coordinate escalation and resolution of major service issues.* Report promptly to management and business partners regarding critical outages until resolution.* Manage off-shore, outsourced vendor to an SLA and execution of critical situations.* Allocate resources to resolve problems/incidents.

Gurgaon, India

* Develop requirements gathering sessions with stakeholders and translate into technical requirements.* Write test strategy and cases with QA Testing Team.* Work closely with developers to customize and develop, design and manage ongoing system enhancements to meet the organization’s goals.* Clearly communicate enhancements, new developments, releases, support, and training to Business stakeholders.* Ensure that the requirements, enhancements and defects for all releases has been developed, fixed and tested by creating traceability matrices between the project artifacts.

Noida

I worked as a Salesforce Administrator and used to support the Salesforce users with any issues related to their Sales/Service cloud.

Gurgaon

Work in Sybase to repair the damaged QuickBooks databases.Provide support on Accounting, Networking, Reporting and Installation of QuickBooks. Do weekly meetings with the client about the emerging issues and the updates of the process.Creating/Sharing reports and dashboards to the management team on a weekly basis.

Noida Area, India

Worked as a Phone Banking Officer for Barclays Bank - UK.Used to provide sales and support for any kind of banking needs, over the phone.

Gurgaon from Sep 2007 until August 2009.