• Organized all activities by creating good rapport with co-workers.• Motivated all employees to increase their efficiency by organizing different programs.• Handled all front office duties as their requirement.• Completed all cash related activities on required date.• Created reports for front office which help in future.• Daily udating the reports to department of tourisam and commerce marketing.• Performed all front office duties when necessary.• Helped to carry… Show more • Organized all activities by creating good rapport with co-workers.• Motivated all employees to increase their efficiency by organizing different programs.• Handled all front office duties as their requirement.• Completed all cash related activities on required date.• Created reports for front office which help in future.• Daily udating the reports to department of tourisam and commerce marketing.• Performed all front office duties when necessary.• Helped to carry daily processes to increase the speed of total work.• Night auditing , checking all the reports and folios. Show less

 Ensure guests receive prompt, cordial attention and personal recognition Handling check-ins, check-outs, Cashiering, For-ex, Telephone & Telex. Monitor Front Office and particularly Guest Relations personnel, to ensure, known repeat guests and other VIPs receive special attention and recognition. Room blockings, Pre-planning and Co-ordination with other departments Handling professionally a walk-in guest and to negotiate the best-offered rate upon… Show more  Ensure guests receive prompt, cordial attention and personal recognition Handling check-ins, check-outs, Cashiering, For-ex, Telephone & Telex. Monitor Front Office and particularly Guest Relations personnel, to ensure, known repeat guests and other VIPs receive special attention and recognition. Room blockings, Pre-planning and Co-ordination with other departments Handling professionally a walk-in guest and to negotiate the best-offered rate upon check-in Handling Guest Complaints Supervision of Front Office team & train the new team members. Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to  Assist the front desk staff about rate structure, and know how to implement the management policies and procedures with informing the Front Office manager. Show less

TEA CASTLE RESORT MUNNAR (Intersight group) - http://www.intersighttours.com/hotel/Tea_CastleHotel Reservation Agent | September 2013 – Present-Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any… Show more TEA CASTLE RESORT MUNNAR (Intersight group) - http://www.intersighttours.com/hotel/Tea_CastleHotel Reservation Agent | September 2013 – Present-Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.-Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS and Web booking systems.-Responds to communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone and fax. Creates and maintains reservation records usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.- Prepares letters of confirmation.- Communicates reservation information to the front desk.- Processes cancellations and modifications and promptly relays this information to the front desk.- Processes advance deposits on reservations.- Helped develop room revenue and occupancy forecasts.- Promoted good will by being courteous, friendly and helpful to the guests, managers and fellow employees.- Opened and closed the availability as and when required with the hotel websites. - Deliver excellent customer service at all times.- Assists in keeping the hotel reception area clean and tidy at all times.- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.- Receives, direct and relay telephone messages and fax messages.- Provided word-processing and secretarial support. Show less

• Assisted guests with common services and answered any general questions.• Ensured that all wake up calls were handled on time and appropriately.• Posted charges of room, food and beverage, phone, compute guest bills using online system.• Represented the Hotel in regard to guest complaints and situations that require instant action.• Collected payment following all cash handling rules.• Arranged Housekeeping Reports.• Ensured the desk was always attended.