Ashiq Ali Email and Phone Number

• Monitored work requests: Continuously tracked the call list on the CAFM system to ensure incoming work requests were acknowledged and addressed promptly.• Created and closed work orders: Generated work orders for incoming requests and ensured timely closure in adherence to KPIs and SLA timelines.• Maintained supplier records: Kept all supplier lists updated on the CAFM system to ensure accuracy and streamlined operations.• Scheduled PPM works: Notified clients of planned preventive maintenance (PPM) schedules that could impact service delivery, ensuring minimal disruption.• Responded promptly: Addressed service desk tickets and escalated issues to appropriate departments.• Recorded incidents: Logged and tracked customer queries to ensure timely resolution.• Monitored systems: Analyzed system data to provide actionable insights for improving customer experiences.• Facilitated communication: Acted as the primary liaison between users and technical teams.• Maintained documentation: Organized helpdesk logs to identify trends and areas for improvement.• Checked emails and attended calls: Regularly monitored emails and calls to promptly respond to operational queries and requests.• Responded to the operations team: Supported the operations team by addressing their technical and procedural inquiries.• Updated software: Ensured that the software and systems were updated to maintain optimal functionality.• Trained new hires: Mentored junior team members on helpdesk tools and procedures.• Optimized workflows: Streamlined ticketing processes to enhance response efficiency.• Delivered excellence: Consistently met or exceeded service level agreements (SLAs).

• Managed incoming calls: Handled a high volume of customer calls, addressing inquiries and resolving issues efficiently.• Responded to queries: Provided accurate and timely information to customers regarding services, troubleshooting, and account-related matters.• Logged incidents: Recorded customer interactions and complaints in the ticketing system for follow-up and resolution tracking.• Escalated complex issues: Directed unresolved queries to higher-level support teams or departments for prompt action.• Provided technical assistance: Assisted customers in navigating services and resolving minor technical issues over the phone.• Ensured service standards: Consistently adhered to company guidelines to meet and exceed service level agreements (SLAs).• Monitored call metrics: Tracked and analyzed call volumes, response times, and resolution rates to enhance operational efficiency.• Prepared reports: Compiled daily and weekly call center performance reports for management review.• Maintained professionalism: Delivered exceptional customer service by staying patient, empathetic, and solution-focused during interactions.• Supported team collaboration: Coordinated with internal teams to address recurring issues and improve service delivery

• Provided customer support: Addressed customer queries and concerns related to financial services, ensuring prompt and effective resolution.• Facilitated online services: Guided customers on using the Bajaj Finserv app and website to access financial solutions and features, including checking EMI card details.• Promoted user-friendly systems: Ensured smooth navigation of Bajaj Finserv's online customer care portal, designed for transparency and ease of use.• Resolved issues efficiently: Leveraged the customer portal to provide quick resolutions and enhance customer satisfaction.• Maintained service quality: Delivered top-notch support in alignment with the company’s commitment to excellence in financial services.• Enhanced communication: Acted as a liaison between customers and technical teams to address system or service issues.• Updated records: Maintained detailed documentation of customer interactions and feedback for continuous improvement.• Streamlined workflows: Optimized the use of help desk tools to enhance service efficiency and ensure compliance with organizational standards.

Maranchery, Kerala | 2019–2020• Document Management: Received, sorted, and distributed incoming documents electronically, ensuring timely, accurate, and efficient handling of project and department records.• Record Organization: Stored hard copies and electronic copies of documents, reports, and catalogs in an orderly manner in line with company policies and procedures.• Filing and Retrieval: Maintained accurate electronic and hard copy filing systems, ensuring documents were easily retrievable for reference or audits.• Controlled Distribution: Ensured controlled copies of the latest approved documents and drawings were distributed to appropriate staff, subcontractors, and suppliers.• Quality Assurance: Verified all documents for errors in filenames, revisions, submissions, and compliance with project standards before final acceptance and distribution.