I bring in extensive work experience as the foundation of my skills and qualities which I believe can add value to your team.Currently, I work at Lutron Electronics as a Regional Quality Program Manager. Lutron is a lighting control automation hardware and software manufacturing organisation who is an industry leader in production of energy efficient lighting products. I am responsible for overseeing a region consisting of Canada and Central United States where my duties overseeing the quality of products and services rendered by our Local Representatives in their respective territories. Moreover, I am constantly working with Local Representatives, Product Managers, and product development Engineers, and leverage our strong relationship for development of our products, improvement services and market growth. Additionally, I am also involved in acquiring feedback from our customers to ensure that we are aligned with the customer needs and demands in our products development and services that are rendered. Additionally, I also travel to meet the local representatives in their respective territories to discuss training and growth opportunities. At my previous position as Regional Leader of the Commercial Projects and Services team at Lutron Electronics I oversaw the management of our Field Service Engineers, commercial projects and post commission services. I was responsible for overseeing the growth and development of the engineers through training and coaching. My duties also involved continuously maintaining a strong relationship with our customer, distributors, and local representatives. Skills include but not limited to • Strong written, verbal communication, and organizational skills• Solid relationship building and negotiation skills as part of efforts to build relationships and influence outcome• Proven leadership to motivate and assist team to perform at a high standard• Ability to mitigate risk by forecasting risk factors and variable • Demonstrated ability to manage multiple complex projects, and deadlines with limited supervision• Ability to take initiative and motivate team members to enhance performance• Possesses excellent analytical and problem-solving skills• Familiarity with programming languages & software such as C++, AutoCAD• Familiar with networking architecture and peripherals for a network set up.• Proficient in MS Office Suite (Word, Excel, Outlook & Access)• Have familiarity with JIRA• Experienced in using Salesforce (Salesforce Lightning) and Workday platforms • Basic knowledge of French language
Listed skills include Systems Engineering, System Design, and Embedded Systems.
