Ashiq Asker Email & Phone Number

46,Vauxhall Street Colombo 02

•Set up and maintain authentication systems (Active Directory).•Ensure proper access levels for users based on their roles.•Implement and manage virtualization technologies (VMware, Hyper-V).

46,Vauxhall Street Colombo 02

Systems support•Implement and maintain security measures to protect systems and data•Monitor for security breaches and promptly respond to incidents.•Create and manage user accounts and access controls.•Monitor system performance and identify bottlenecks.•Implement performance tuning measures to optimize system efficiency.•Proactively ensure the highest levels of system and infrastructure availability•Provide first-level technical support to end-users via phone, email, chat, or in person.•Walk users or Remotely through step-by-step solutions to resolve issues.•Create, update, and close support tickets in a timely manner•Ticket Management•Hardware and Software Support•Keep users informed about the status and progress of their support requests•Maintain accurate records of support requests and resolutions.•Overseeing system performance and troubleshooting issues•Provide remote assistance to users using remote desktop tools.Network support•Ensure network security and connectivity of all computer workstation•Configure CCTV cameras within the network•Expert in remote support and on-site consultation with and IT environment.•Identifying and solving any problems that arise with computer networks and system•Troubleshoot LAN /WAN/Wireless connectivity issues, thorough understanding and experience of TCP/IP based networks.•Working within a TCP/IP network environment, including DHCP, DNS and ethernet

46,Vauxhall Street Colombo -02

46,Vauxhall Street Colombo -02

I am a passionate photographer specializing in portrait photography, landscape photography, event photography, I bring a keen eye for detail and a commitment to capturing moments that resonate emotionally. My work is characterized by natural light photography, bold compositions.

Colombo-02

• Answered constant flow of customer calls with minimal wait times.• Excellent communication and interpersonal skills• Ability to remain calm and composed in high-pressure situations.• Consulted with outside parties to resolve discrepancies and create effective solutions.• Recommended products to customers, thoroughly explaining details.• Documented all communication with applicants and inputted information into system using (Webmail, Client base Software).• Inspected vehicles involved in accidents and generated reports showing estimated repair costs.• Worked flexible hours; night, weekend, and holiday shifts.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Ability to work collaboratively in a team environment.• Willingness to learn and adapt to changing customer needs• Worked in Deferent type of Processes (Insurance , Food chain,online Shoping platform, Tele sales )

66,Olcatte Mawatha,Colombo - 11

• Proven experience in sales, with a track record of meeting or exceeding targets.• Excellent communication and interpersonal skills.• Strong negotiation and presentation skills.• Ability to work independently and as part of a team.• Knowledge of the industry and market trends.• Goal-oriented with a positive and proactive attitude.• Ensure customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.• Prepare regular sales reports for management review.• Stay updated on industry trends, market conditions, and competitor activities.• Provide feedback to the management team on market trends and opportunities.• Build and maintain strong, long-lasting relationships with clients.• Maintain a robust sales pipeline by consistently adding new prospects.

Computer Network And Security

Education record

Windows Server & Network Security Engineering

Foundation Degree, Computer Network And Security