Managed business computers and networking devices in a Windows 10 environment to support 150+ users with various IT issues (hardware, software, VoIP, mobile phones, printers, licensing, network connectivity, etc.).

Installed new POS terminals (Clover, Ingenico, Poynt) on-site at the customers' business locations. Also, provided new user training and phone support for common IT issues, such as:- Online portal login- Generating batch close reports- Changing thermal paper rolls- Wi-Fi network errors- Connecting to hotspot- Password resets- SIM configuration- Slow charging- Finding device serial number- Admin/billing escalationsPerformed walk-in sales presentations with new clients by learning about their urgent needs, and selling them on customized payment solutions to fulfill those needs (retail, restaurants, salons, clinics, etc.).

Recipient of General Motors (GM) Supplier Quality Excellence Award for two (2) years with the Markdom team.Provided DFM / DFA feedback for injection-molded plastic components (FBP) used on multiple GM vehicles (BEV3 Cadillac Lyriq, BT1XX Hummer EV, Y2XX Corvette C8). Managed project open-issues lists for 30-40 parts (~$3M USD combined project value) to track program timing, report design/tooling/ECR progress, and get sign-offs from key stakeholders for all APQP project milestones – from sales handoff all the way to full PPAP approval (over 6-24 months timeline).Conducted virtual meetings with clients using Zoom, Microsoft Teams, Email/Outlook, and Remote Desktop on Windows 10 workstations.Provided technical assistance to the engineering team for phone & desktop issues, FTP file transfers, bluetooth pairing, application crashes, and other troubleshooting tasks (based on security policies and guidelines from IT team).

Designed thin-wall plastic part models using 3D CAD software (Siemens NX 10) to implement engineering change requests (ECR’s) for feature updates.Coordinated with senior injection mold designers and quality team to reverse-engineer customer parts using shadowgraph and 3D-scans data. Created standard user templates with the IT & Development team to speed up user workflow (MS Excel Teamcenter PLM, NX CAD/CAM/CAE, I-DEAS).Liaised with all company departments to complete document control tasks (shop floor, test room, purchasing, sales, shipping, project managers, R&D). Participated in the JHSC to conduct monthly safety walkarounds, review non-conformances (NCR’s), and promote a safe working environment.

Inspected steel & aluminum parts coming off the CNC production line to ensure they fall under the required tolerance limits (per customer GD&T drawings). Used shop metrology equipment to measure part dimensions (digital height gauges, vernier calipers, functional gauges).

Founded a video marketing company and served a client-base of local SMB’s across various industries (manufacturing, pharmaceuticals, logistics, real-estate, healthcare, etc.). Performed sales prospecting activities to contact potential clients through cold emails, phone calls, and LinkedIn outreach. Conducted discovery calls with C-suite / CMO's / business owners to identify their goals and pain points over a 1-2 year time horizon. Pitched marketing proposals and negotiated payment terms to close deals with an AOV of $3,000 USD per video campaign.

Directed the volunteer efforts of health & wellness clubs all over campus to organize and run the annual UOIT/DC Student Health Week 2014-2015. The objective of this event was to guide students towards available on & off campus health resources.

Developed engineering specifications for the pedal box assembly and braking system of the Formula SAE racecar (braking forces, clearance within suspension geometry).Performed FEA (Finite Element Analysis) on critical parts (brake pedal) to minimize part weight and ensure proper function within safety factors. Software used: 3D CAD/CAE (NX 8.0/9.0, Nastran).