Ashira Crisp Email and Phone Number
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Ashira Crisp personal email
Ashira Crisp phone numbers
Highly talented and accomplished Customer Service professional with progressive experience of 9+ years in Customer Service, Administration, Public Speaking, Management and Travel. A confident public speaker with experience in creating content and presenting live to a large audience. An efficient and meticulous achiever equipped with strong oral and written communications skills and customer service. Over the course of my career, I have been lucky enough to have worked across a range of impressive, and globally trusted organisations such as Hyatt, Marriott, Holland America and Imagine Cruising Travel Agency.I am passionate in delivering highly intuitive and proactive customer support, and training teams of travel professionals who share the same energised, and intuitive approach toward service excellence. Skilled in cultivating and sustaining strong relationships, creating cost control through buying power, and to facilitate a large range of travel options to meet the unique needs of each client I or my team support. I have a strong educational background with a Bachelor of Business (Tourism, Event Management and Sustainability) and a graduate certificate in Business Reserach. I am currently undertaking a Masters research degree at USC and perusing permanent part time employment. Nevertheless I remain flexible to broaden my skill-set either through first-hand experiences or professional development. My goal is to bring and promote continual innovation to the tourism sector as a sustainable and productive driver of global economic and social well-being and environmental sustainability.I am always delighted to build new connections!Areas of focus and open for discussion:- Account and customer relations management – dedicated point of contact- Travel plans, itineraries, and costs control – negotiating rates through buying power- Personalised assistance and needs assessment – providing informed advice - Strong interpersonal and communication abilities- Superior at multi-tasking and prioritising under pressure- Exemplifies personal drive and integrity- Strong analytical and conceptual skills- Reservations systems: POLAR, MARSHA, iTour and Opera- Fidelio Cruise Management- Micros POS System- Sales and catering, PMS, Configuration
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Reservations AgentNuvho | Smart HoteliersKeperra, Qld, Au
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Reservations AgentNuvho | Smart Hoteliers Jul 2023 - Present -
Sales And AdminUrban Xtreme Aug 2021 - PresentHendra -
Sales And AdministrationUrban Xtreme Oct 2020 - PresentHendra, Queensland, Australia
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Business Development ManagerImagine Cruising Dec 2019 - Aug 2020Milton Bc, Queensland, Australia -
Customer Support ManagerImagine Cruising Feb 2017 - Aug 2020Brisbane, AustraliaCUSTOMER SUPPORT MANAGER (January 2018 - date)I lead a productive customer service department of 14 consultants across multiple locations (Perth, Brisbane, and Auckland), in a collaborative effort to consistently meet weekly and monthly KPI’s.TRAINING AND DEVELOPMENT MANAGER (April - December 2017) As the lead training and development manager, I instrumentally established and delivered the training programs for all new sales staff, many of which have gone on to enjoy hugely successful careers in the travel industry. CRUISE SALES CONSULTANT (February - April 2017) My tenure with Imagine Cruising began as a Cruise Sales Consultant where I quickly established a strong reputation for delivering high performance, creating, and selling cruise packages.
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InternshipEcotourism Australia Oct 2016 - Feb 2017Bowen Hills, Brisbane, AustraliaWith a 3-month internship with Ecotourism Australia, I was afforded the opportunity to gain a deep understanding of ecotourism, with the benefit of one-on-one instruction from industry experts.Key Outcomes:- I successfully completed all tasks within the certification process with direct instruction and support from expert operators in Ecotourism which facilitated the opportunity to develop a deep understanding of the tourism sector- I was able to provide value as part of the successful delivery of the marketing strategy using innovative channels such as social media, web content, and newsletters -
Future Cruise ConsultantHolland America Line Apr 2014 - Jul 2016United StatesFUTURE CRUISE CONSULTANT (March 2015 – July 2016)I created and sold cruise packages and strategically increased onboard sales with extensive interpersonal skills, hosting weekly seminars on future cruises and conducting onboard sales promotions.Key Outcomes:- I was elected to represent the company at all onboard VIP events - By consistently surpassing all periodical sales targets set by the head office, I gained a reputable name for driving high performance and sales figures.GUEST RELATIONS SUPERVISOR (April - November 2014) I managed the processing and clearance of all guests and staff for immigration and customs purposes, while also supervising the safe embarkation and debarkation process of up to 1500 guests and staff. Key Outcomes:- I maintained and controlled compliance of health and safety regulations through the exemplary attention to detail and a heightened intuition and observation of activities- I was instrumental in orchestrating the training, evaluation, and supervision of 10 - 14 crew members -
Event SupervisorMarriott International Oct 2012 - Feb 2014Heidelberg Area, GermanyEVENT SUPERVISOR (October 2013 – February 2014)As the Event Supervisor, I created and implemented standard procedures which drove significant improvements to the team’s workflow and efficiency.Key Outcomes:- I coordinated, trained, evaluated, and maintained the order of discipline of a team of 3-5 staffEVENT COORDINATOR (October 2012 - October 2013)I led the operations of all house events and managed the event bookings, commissions, and billing function. Key Outcomes: - Through collaboration with other departments, building a solid reputation for the delivery of a superior level of service, from pre-event to post-event engagements - Using innovation and analytical thought, I devised and implemented strategies that significantly improved the quality of service, reaching set targets, and effectively enhanced the Event Planner’s experience -
Front Office AgentHyatt Hotels Corporation Sep 2010 - Feb 2011Coolum Beach, Australia -
Operations ManagerSubway Mar 2008 - Aug 2010
Ashira Crisp Skills
Ashira Crisp Education Details
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Business -
Tourism, Event Management, Sustainability
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Kaethe-Kollwitz GymnasiumHighschool -
Elementary Education And Teaching
Frequently Asked Questions about Ashira Crisp
What company does Ashira Crisp work for?
Ashira Crisp works for Nuvho | Smart Hoteliers
What is Ashira Crisp's role at the current company?
Ashira Crisp's current role is Reservations Agent.
What is Ashira Crisp's email address?
Ashira Crisp's email address is cr****@****way.com
What is Ashira Crisp's direct phone number?
Ashira Crisp's direct phone number is +614672*****
What schools did Ashira Crisp attend?
Ashira Crisp attended University Of The Sunshine Coast, University Of The Sunshine Coast, Kaethe-Kollwitz Gymnasium, University Of The Sunshine Coast.
What are some of Ashira Crisp's interests?
Ashira Crisp has interest in Eco Accreditation, Sustainable Tourism, Eco Tourism.
What skills is Ashira Crisp known for?
Ashira Crisp has skills like Event Management, Event Planning, Corporate Events, Meeting Planning, Hospitality, Coordinating Events, Hotels, Food, Wedding Planning, Tourism, Banquets, Events Coordination.
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