Ashiraf Hamis Email and Phone Number
Ashiraf Hamis personal email
- Valid
As a seasoned Flight Operations Officer with a passion for delivering seamless services, I leverage my expertise in flight dispatch, customer service, and team management to drive operational excellence. With a strong background in aviation, I've honed my skills in flight planning, crew management, and safety protocols.My achievements include:- Ensuring 100% on-time performance in flight operations- Implementing efficient ground handling and airport slot management- Providing exceptional customer service, resulting in a 95% customer satisfaction rateEducation:- Diploma in Flight Dispatch/Operations, East African School of Aviation (2019)- Certificate in Aviation and Space Science, Makerere University (2016)- Certificate in International Humanitarian Law, ICRC Humanitarian Leadership Academy (2021)Certifications:- Dangerous Goods & Regulations Category 9- Basic Airside Safety Awareness- Safety Management Systems- Emergency Response Plan- Basic Security AwarenessMy skills include:- Profound meteorological knowledge- Strong customer service focus and teamwork- Excellent decision-making and analytical problem-solving- Proven ability to carry out flight and fleet scheduling accurately- Time management and multitasking- Tenacious work ethic and self-management- Verbal communication and adaptabilityI'm a dedicated professional committed to safety, customer satisfaction, and continuous learning. Let's connect and explore opportunities to drive excellence in aviation operations!
Qatar Airways
View- Website:
- qatarairways.com
- Employees:
- 24889
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Customer Service AgentQatar Airways Apr 2022 - Present• Performing all operational tasks upon arrival at the baggage area.• Monitoring belt/carousel to ensure all customers are assisted at the reclaim area.• Providing assistance to passengers whose baggage is mishandled & issuing reports. • Creating missing bag reports - Property Irregularity Reports.• Tracing and endeavoring to restore the missing baggage to the rightful owners immediately.• Following up on mishandled cases, contacting customers, and updating pending cases and follow-ups as required.• Handling call center with professionalism and following etiquette to facilitate good customer service.• Handling damaged bags/open bags/tag-less bags/unauthorized bags/wrong k-edits / cross tagging bags• Highlighting any belt discrepancies to the seniors/ Supervisors.
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Flight Operations OfficerAfrican Express Airways Nov 2019 - Nov 2021Nairobi, KenyaOperation Officer • Prepared flight paperwork for crew including printing of flight plans, weather reports, passenger manifests, and airline documentation• Communicated aircraft fuel and load data between the flight crew and load control departments• Liaised with colleagues to ensure the aircraft is loaded as intended.• Dealt with Adhoc handling requests and updated airport authority and third parties on schedule updates• Prioritized tasks and managed the turnaround of an aircraft from arrival to departure• Dealt with aircraft weight and balance calculations as required• Responsible for auditing fuel ticket information for accuracy• Reported all equipment malfunctions to the appropriate supervisor/manager• Adhered to all KCAA legislations as well as KAA and carrier security requirements• Complied with Tradewinds Aviation Services Standard Operating Procedures (SOPs)• Maintained the highest standards of safety and security at all times• Updated the team’s SharePoint site to enhance the efficiency of data retrieval/management -
Flight Operations OfficerAfrican Express Airways Oct 2019 - Feb 2020Nairobi, Kenya• Handled passengers affected by flight interruptions or cancellations• Coordinated with flight crew and ground staff to ensure smooth flight operations• Handled customer inquiries, resolved issues, and provided tailored solutions• Implemented process improvements to enhance customer satisfaction• Assisted passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance (PRM)• Directed passengers through Customs, Immigration.• Implemented new and maintained existing databases, file management.
Ashiraf Hamis Skills
Ashiraf Hamis Education Details
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East African School Of AviationFlight Dispatch & Operations -
Aerospace, Aeronautical And Astronautical/Space Engineering
Frequently Asked Questions about Ashiraf Hamis
What company does Ashiraf Hamis work for?
Ashiraf Hamis works for Qatar Airways
What is Ashiraf Hamis's role at the current company?
Ashiraf Hamis's current role is Customer Service Agent at Qatar Airways Group| Flight Operations | Customer Experience.
What is Ashiraf Hamis's email address?
Ashiraf Hamis's email address is la****@****ail.com
What schools did Ashiraf Hamis attend?
Ashiraf Hamis attended East African School Of Aviation, Makerere University.
What skills is Ashiraf Hamis known for?
Ashiraf Hamis has skills like Meteorological Analysis, Flight Status Updating, Microsoft Office, Social Work, Radio Navigation, Aircraft Performance, Humanitarian, Flight Dispatch, Excellent Teamwork, Flight Planning.
Who are Ashiraf Hamis's colleagues?
Ashiraf Hamis's colleagues are Muhammad Naeem, Amit Ray, Diana Mwashe, Nafi Oussama, Andrew Smith, Ravi Ray, Abdul Khaliq.
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