At AAFT Online, our team has effectively boosted new business development and heightened customer satisfaction through proficient operations management. As the Sales Operations Manager, my role capitalizes on a strong educational foundation in business and management from DAV Institute of Management, complemented by a seamless transition from service advising at British Airways to leading sales operations. Our focus on strategic process improvements and a hands-on approach in sales operations reflects a commitment to excellence and a drive for tangible results in a dynamic online environment.