Ashish Asthana Email and Phone Number

1 - Fully accountable for carrying out infrastructure service deliveries toward Volvo Group or other customers according to agreed cost, quality and time commitments.2-Mandatory weekly meetings with DM – Leverage help of PPM for One-time delivery status.3- Review of One-time delivery – Consolidated view of ISRs – Issues, Challenges and Overall progress.4- To effectively manage cross functional teams to complete requirement analysis, solution identification, plan/ lead project deliverables 5 - To report on and manage risks and issues associated with the delivery of the project and develop mitigation plans for the same.6 - Handling multiple customers like Leo Pharma, Volvo IT AB, Volvo Cars, Techem, UD Trucks Corporation, HCL Technologies Sweden AB, SJ AB in an efficient manner. 7- Develop process model based on business requirements in order to determine the complete information and process components which comes under specified SAP MM work area.8- Sound Knowledge in frontend and backend configurations of SAP MM modules like in IMG based on business requirements. For Example - Creation of Materials, Vendor Master, PR, PO, RFQ, Automated Account Determination, Logistic Invoice Verification, Special Procurement, Business Partner and STO).

1- Responsible for the design, development, and implementation of the project plan for each assigned project.2- Ability to manage multiple projects simultaneously – implementations, CRs, maintenance.3- Delivers areas of responsibility according to schedule.4- Ability to “look around the corner” and manage “problems” before they occur.5- Monitors team activities according to the project work plan to ensure tasks are completed on time, within budget.6- Ensures there is regular and effective communication between teams; participates in the issue tracking procedures and serve as gatekeeper of the issues.7- Assists other team members as needed or as time permits to foster a supportive team environment.

1- To coordinate Internship / Placement Process throughout the year.2- Active on the LinkedIn to enhance my networking for better corporate outreach which is the vital factor of the committee.3- To record and maintain the confidential data in the utmost priority.4- To Provide the structured advice on the various activities that has been conducted by the committee.

1- To get the physical appointment and visited the companies instance Big Bazar, Reliance Trend, Pantaloon, Spencer at the regional level.2- As a placeCom Member, guiding and provided the right direction to my batchmates as well as trying to clear their doubts at the firstinstant.

The major learning outcome from my internship are illustrated below: 1.Logistic Management - I had learned that how effectively shipments came from Amazon FCSC (Fulfilment Centre and Sorting Centre) which is situated at Unnao then how the receiving, sorting, and picking of the products are done by the associates and then finally the products are delivered it to the customers doorstep at the right time.2.Resource Management – I have to arrange the training session for all the employees time to time and to provide essential KT’s (Knowledge Transfer) which are significant to them. I also make sure that employees are engaged in activities and are not sitting idle i.e., each employee get equal quantity of work. 3.Data Analysis – Analyzed data reports to identify performance bottlenecks and improve performance. I have to prepare the report of EMD (Early morning Delivery), POD (Payment on Digital), FTPS (First Time Pickup Successful), OOR (Out on Road), DSR (Delivery Success Ratio) and if data does not seem as per the expectation, then have to reach out to the vendors to help in achieving the target.4.Managing End-to-End Delivery – Have to track the full process of delivery to customers and cater the customers escalation mails related to delivery. In addition to that, I make sure that DA(Delivery Associate) should deliver all the products within the specified time and to minimize the counts of products which are return to station.

Worked as a volunteer at Social Responsibility Committee of Jaipuria Institute of Management, Lucknow wherein my roles are enlisted below:1.To impart the education to all the village students for the classes of 3rd-8th during the time of lockdown period.2.To cover from basic concepts of Mathematics, Science, English to Life Lesson of Moral Story, General Knowledge.3.Prepared the presentation and set out the non-repeated topics on the daily basis and then delivered it to the students via online mode of Zoom Platform.4.Act as a mentor and take one-2-one sessions with the students on the weekdays and was able to resolve their queries or problems and life guidance provided to them with utmost priority.5.Prepared the documents and report after conducting the sessions and mailed it to the concern team at the end of the week.

Worked as Executive Operation in the Aegis Customer Support Services Private Limited for the client Zomato wherein my roles and responsibilities are listed below: 1.To work as a L2 support executive and Process Lead for the client Zomato.2.Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.3.Lead a team of 12 members and handle all impediments that they faced.4.Resolving the issues through Phone, chat, and email communication channels.5.Resolved the queries or issues of customers within an SLA and maintenance of better Customer Satisfaction Index.6.Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.7.Run monitoring reports for usage, performance, and/or availability of resources.8.Providing process improvement techniques and KPIs suggestions to product team.

The major learning outcome from my internship are listed below:1.Assigned to do a study of Kurkure with other competitors.2.Gathers and analyzes market and competition research data as well as customer satisfaction.3.Gathers customer feedback to further improve the product.4.Liaising with suppliers to check on the progress of existing orders.5.Recording sales and order information and sending copies to the sales officer.6.Reviewing sales performance against sales targets.7.Manage the sales pipeline and source leads.8.Be able to properly demonstrate the features and benefits of Company instrumentation to customers.