Project Management for Data Analytics TeamProjects involve helping BD team with Pre Sales information in form of Brand Profiles and Revenue Projections modelling. Upon contract perform Fee for Service or Gain Share Analysis, involves plotting actual lift in revenue vs predicted impacted due to Aptus Health digital campaigns.• Involves intense stake holder management, offshore data analytics team includes data scientists & functional managers, about 30 stake holders including Account Managers, Buss Dev & Tech Ops Team. s• Project & Resource Planning• Raising RISKs and mitigation planning• Project Tracking & Reporting.• Reporting and presenting to Senior Management periodically• Process ManagementDelivery Management for Production Services Team• These teams are going through fast Ramp up phase and Involves Editorial, Front End, CDO-QC & UX teams.• Involves Operations Management & Process Design Around SLAs• Hiring, Training & Development, Engagement & Motivation for teams.• Design & Implement Performance Management System

Delivery Manager at Physicians Interactive

• Managing 15 customers (EU, APAC, US), ~50 team members (Project Lead, Consultant, Spend/Data Analyst, Data Base/Report Analysts)• Responsible for the initiation, planning, execution, control and completion of the Spend Analysis projects (Implementation/ Maintenance)• Understand client requirements, create & maintain Project Scope, WBS, Baseline, Project Plan, Risk Register, Resource Plan, Tracking, sign offs etc.• Conducting feedbacks, periodic reviews, appraisals • Communicate status, risks, issues details, root cause analysis, metrics, etc. to the senior management on a regular basis• Conducting periodic conferences with client during project execution and maintenance phase• Monitor Day to day Planning and allocation, Timeline Negotiations.• Rolling four quarters program management, SLA adherence monitoring, Reports, Dash Board and presentations to clients and senior management. • Conducting validation sessions with Client sourcing/commodity managers (Onsite/Webex) to improve accuracy of classification and expectation alignment, ensure smooth execution in refresh phase • Create customized value added Spend analysis reports (Benchmarks for client spending patterns using company online portal• To arrange/conduct user trainings and onsite workshops (Individual/ Group) on company’s online Analytical Reporting tool to customer (commodity/ Sourcing managers)• Collate and organize inputs and work with technology on Automatic Spend Analysis tool to improve efficiency & turnaround• Ensure project process compliance• Generating and presenting potential saving opportunity reports through assessment for client from classified (categories

• Efficiently managed a survey programming team of 18-21 programmers catering to 4 clients (Canada, USA & Romania)• Client Management - Build strong relationships with clients. Working closely with the client to build volume based penetration. Provided periodic performance reviews (Formal & informal) to the clients• Expert in handling Client negotiations; follow up and finalize contracts & agreements• People Management - Coordinate with Human Resources and Technical Managers to design individual development plans for programmers & supervisors. Conduct reviews, defined goals and utilize feedback to improve processes. • Interviewing, identifying and recruiting talent (Fresh & experienced) as per business needs• Project Management- Prepare the project plan, set milestones for the whole project life cycle• Responsible for handling non standard situations and escalations in various critical projects. Ensured that the Project meets client satisfaction• Oversee shift design & management; Ensure smooth execution of day-to-day operations• Take reports from Group heads and sub ordinates about various projects in progress• Maintain communication with Senior Management and discuss and update on important issues• Project Budgeting - Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Manage the monthly invoices. Assist the Assistant Vice President to develop long-range forecasts and prepare financial plans• SLA Management - set targets with great deal of focus on achieving critical client factors [e.g. quality, timeliness, communication, responsiveness etc.]

• Lead a team of up to 20 customer service associates; planned staff schedules to ensure adequate manpower coverage according to SLA• Served on special task force charged with turning around under-performing teams • Trained customer service representatives and team leads of struggling teams and contributed to significant improvement in customer satisfaction scores and average handle time• Interact with the client to ensure that team, meets requirements. utilize client feedback on team’s performance to update, improve , motivate and guide team to achieve project targets.• Developed score card based incentive program on metrics e.g. point of service evaluation, first call resolution, average handle time and schedule adherence.• Supplied process updates, coached new hires, and prepared performance reports/assessments development plans• Regularly monitored the performance of associates in team and coached junior team members. • Shared feedback with team and also provided valuable inputs towards improving the process.