Ashish Bhandari Email & Phone Number

United Arab Emirates

Responsible for new route development for Air Arabia Group(Morocco/Egypt/Pakistan & UAE). Aircraft & Hub planning.

United Arab Emirates

• Responsible for new route development for Air Arabia Group(Morocco/Egypt/Armenia & UAE) , including in depth market study, route business case including all point of sale contributions and evaluation of Route PNL’s. • Finalizing Potential GSA's & Commercial Station set up for new routes.• Collaborating with various departments like marketing, legal and revenue management to ensure requested results are delivered with in time lines and in turn helps network commercial team to achieve their revenue goals. • New commercial /GSA staff product training.• Monitoring closely performance of the commercial sales team v/s agreed business plans and highlight any short falls to top management to take corrective measures to ensure goals are met. • Strategizing sales and weak route steering with potential global OTA’s and with other internal commercial stake holders. • Conducting monthly station reviews based on route profitability.• Supporting Director of Sales & Cargo in execution of commercial sales strategy and business plan of all regions.• Managing sales support team and daily activities related to GSA contracts and SLA’s, cost budgets, waivers, FAM trips, training’s, BSP.

Dubai

Dubai Emirate, United Arab Emirates

• Working with AirArabia.com as a Key Account executive for Dubai Market .Handling more than 200 potential trade partners and responsible for managing approximately AED 100 Million worth business . Job Profile :• Responsible for leading and driving Sales while overseeing the Air Arabia operational activities in Dubai ensuring achieving revenue and passenger budgets and maximizing brand visibility.• Maintaining relationships with Trade partners, corporates ,business councils , different marketing channels and tourism departments to maximize sales opportunities.. Closely working with UAE based Online travel agencies ,relationship with key decision makers and increasing sales thru different strategies and various sales tool”s. Creative marketing campaigns to build awareness for Air Arabia brand thru OTA platform . . Promoting Air Arabia Holidays to B2C by various sponsorships and training trade partners on the Holiday product . • Proactively motivating GSA frontline team at sales shops and discussing all possible ways to improve customer service and discuss upselling opportunities to get incremental revenue.• Responsible for driving different sales initiatives and sales campaigns to boost the sales depending on the Routes. • Daily analysis of the load of the flights and providing feedback to the Area Manager and identifying areas for concern while taking appropriate corrective measures to address these concerns. • Responsible for monthly business reviews with GM/Owners of the agencies, sharing lost opportunities and growth opportunities to push for Incremental business.• Identifying new opportunities for sales, new markets and agents in Dubai. In particular, identifying the unique needs of Dubai which may be met by airline products and services and produces recommendations based on cost / benefit analysis.• Providing recommendations to Area Manager for the new possible profitable routes according to the Market Opportunities.

Sharjah Emirate, United Arab Emirates

• Supporting assigned countries from entire network in day to day activities• Assists in building and maintaining good working relationships with assigned distribution channels & ensuring they are regularly updated with Air Arabia product & service updates.• Conducts regular telesales to update & generate sales from distribution channels.• Prepare monthly route review presentation for all assigned routes.• Manage seat blocks for China market. Coordinate & understand the requirements from Regional Manager & Country Manager and prepare seat block agreement for same.• Ensure all GSA agreements are valid & signed. Initiate process of renewing same before expiry in coordination with HOS, Sr.BDM, Regional & Area Manager and Finance.• Coordinate with Legal department in implementing new clauses and or amending existing clauses on GSA, Cash Collection & Seat Block Agreement when required• Perform audit, related to system privilege, access to system to Air Arabia staff along with the GSA team & be the sole owner of the same to stop misuse• Assist is sales training for staff at GSA & other distribution channels covering the reservations system Air Arabia ethos, products and services; booking process & terms & conditions.• Analyses & generates period MIS reports for sales teams using available tools such as AccelAero.

New Delhi Area, India

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers (Trade net), Emirates Holidays.• Computing Refunds of Direct Passengers and Travel agents.• Assisting and training the new employees in day today tasks.• Support Travel Agents by assisting them with their seat confirmations and other ticketing queries.• Support the Customer Sales and Service Team Leader on closing the end of day sales and banking monies received.• Apart from objectives set, I also proactively assist on work of other departments for instance manning group desk and sales support.• Developing relationships with key decision makers in Travel agencies and Corporate House for business development.• Performing competitor Pricing analysis by keeping abreast of market trends to achieve market share metrics• Providing guidance and support to the front-line team through goal setting & reviewing measures.• Ensuring customer satisfaction by achieving delivery & service quality norms.• Conducting the presentations & delivering the product knowledge about the services to the Trade & Corporate.

New Delhi Area, India

• Reservation Trainer (CRS).• Passenger Handling• Issuance of all kind of tickets –Fresh tickets/PTA’sReissuance/RTW/VUSA/Trip Pass/ERR /Zonal tickets/CD ID tickets• Collecting Date Change Fee/Excess Baggage Charges and UNM Charges.• Handling travel agents at the counter related to their ticketing queries and date change.• Making International Sales Report/Weekly Report and Summary Report• Handling Group Desk

• Post Graduate Diploma In Marketing Management, Sales And Marketing

Iata/Uftaa Foundation, Tourism And Travel Services Management

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Bachelor'S Degree, Business/Commerce, General

Airline Diploma, Aviation/Airway Management And Operations

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