Ashish C. Email and Phone Number

• Lead global presales and program management operations, overseeing a portfolio exceeding $50M.• Manage M&A technology carve-outs, ensuring seamless transitions and consolidations for global clients.• Drive solution consulting for large-scale IT services, including cloud, cybersecurity, and managed services.• Spearhead the creation of innovative RFI/RFP responses, securing key accounts and increasing win rates by 40%.• Develop scalable IT service delivery models aligned with client business objectives.• Oversee a high-performing team of presales consultants and project managers, ensuring continuous professional development and adherence to delivery excellence.• Partner with C-suite executives to identify strategic opportunities for business expansion.

• Played a pivotal role in scaling managed and professional services revenue by 85% within 3 years.• Designed and implemented IT service strategies, including multi-cloud environments, workplace solutions, and IT support services.• Developed a framework for transitioning clients to managed services, reducing TCO by 30%.• Collaborated with global teams to deliver tailored solutions for clients across diverse industries, including BFSI, retail, and healthcare.

• Delivered innovative IT solutions for global enterprises, focusing on cloud transformation and security.• Built and maintained a comprehensive knowledge base for presales activities, improving response accuracy and speed.• Acted as a trusted advisor to clients, aligning IT strategies with long-term business goals.• Oversee complex engagements, ensuring timely delivery and adherence to budget, scope, and quality standards.• Foster cross-functional collaboration between sales, project management, and technical teams to ensure seamless delivery and customer satisfaction.• Drive the development of reusable frameworks, best practices, and solution accelerators to streamline service delivery and improve operational efficiency.• Contribute to business growth by identifying new revenue opportunities, building relationships with potential clients, and expanding service offerings.

• Lead a team of solutions consultants responsible for designing and delivering tailored IT solutions for enterprise clients, focusing on infrastructure, cloud, cybersecurity, and business transformation.• Collaborate with clients to understand their strategic objectives, translating these into actionable technology roadmaps that drive business value.• Manage end-to-end solution development from pre-sales activities, RFP/RFI responses, and solution architecture to post-sales implementation support.• Develop and present innovative solutions that optimize client operations, reduce costs, and

• Oversee the day-to-day operations of the Managed Services Provider (MSP) team, ensuring efficient delivery of IT support services, including network management, cybersecurity, and cloud infrastructure for clients.• Lead a team of technicians and service managers, providing guidance, training, and support to maintain high service standards.• Develop and manage service level agreements (SLAs), ensuring compliance and driving continuous improvements in service delivery.• Collaborate with clients to understand their IT needs and ensure solutions are tailored to meet business objectives.• Act as the primary point of contact for escalated client issues, ensuring rapid resolution and maintaining client satisfaction.• Manage budgets and resources effectively, ensuring the optimal allocation of resources to meet client demands.• Monitor performance metrics and service reports to identify areas for improvement and implement process optimizations.• Ensure proactive IT management, including system monitoring, troubleshooting, and maintaining up-to-date security practices.• Drive customer satisfaction by delivering reliable, cost-effective IT solutions, and cultivating long-term client relationships.

• Oversee the day-to-day operations of the Managed Services Provider (MSP) team, ensuring efficient delivery of IT support services, including network management, cybersecurity, and cloud infrastructure for clients.• Lead a team of technicians and service managers, providing guidance, training, and support to maintain high service standards.• Develop and manage service level agreements (SLAs), ensuring compliance and driving continuous improvements in service delivery.• Collaborate with clients to understand their IT needs and ensure solutions are tailored to meet business objectives.• Act as the primary point of contact for escalated client issues, ensuring rapid resolution and maintaining client satisfaction.• Manage budgets and resources effectively, ensuring the optimal allocation of resources to meet client demands.• Monitor performance metrics and service reports to identify areas for improvement and implement process optimizations.• Ensure proactive IT management, including system monitoring, troubleshooting, and maintaining up-to-date security practices.• Drive customer satisfaction by delivering reliable, cost-effective IT solutions, and cultivating long-term client relationships.

• Accountable for handling complete SMB segment of the organization• Handling a team of IT professionals having expertise in different technical fields • Controlling the IT Help Desk • Accountable for the execution & timely delivery of the technical projects • Responsible for managing client’s IT Infrastructure & ensuring state of art service delivery• Taking care of more than 150 Citrix servers, 3 Citrix Farms & 2 Citrix gateways• Responsible for incident management, problem management & change management for the clients IT

Job ProfileWorking as a Team Leader for Managed IT Services TeamMaintaining & Monitoring Client's IT InfrastructureTaking care of patch compliance in the client's networkResolving queries related to Active Directory, Exchange, Desktop Issues.Proactively resolving the issues up to client's satisfactionAssisting the team with technical issues.Handling escalations for the team as well

Working with Managed IT Services Team.Managing and monitoring Servers & networks at client sides.Proactively getting resolutions for client queries.

• Provide technical support and troubleshooting for Cisco Small Office/Home Office (SOHO) products, including routers, switches, firewalls, and access points.• Assist clients in the installation, configuration, and maintenance of Cisco SOHO products to ensure optimal performance and security for small business environments.• Resolve customer-reported issues related to network connectivity, device configurations, and performance, escalating complex problems as needed to senior technical staff.• Diagnose and resolve technical problems via phone, email, or remote access tools, ensuring timely and effective solutions.• Work closely with customers to understand their technical needs and provide personalized support and advice for product optimization.