Ashish Daga Email and Phone Number
At Tata Consultancy Services, my role as Senior Manager centers on the management of expansive onshore and offshore operations for major UK utility clients. My expertise in orchestrating digital transformation journeys and RPA strategies has been pivotal in steering these clients through complex technological changes. The leadership of a dynamic 250+ member team across different geographies showcases my competencies in people management and operational excellence.Collaborating closely with clients, my focus is on delivering exceptional service and achieving strategic objectives. By implementing deflection strategies and handling diverse operations in India and the Philippines, our team contributes significantly to the global footprint of Tata Consultancy Services. My commitment to driving growth and leveraging digital tools reflects my dedication to continuous improvement and client satisfaction in the utility sector.
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Assistant General ManagerTata Consultancy ServicesKolkata, Wb, In -
Senior ManagerTata Consultancy Services Oct 2019 - PresentKolkata Area, IndiaManaging the entire onshore & offshore operations for 3 UK based utility ClientsCollaborating with client in the Digital transformation journey and guiding them to successfully deliver the roadmap of RPA and Deflection strategy.Handling multiple GEO (India & Philippines) operations with team size of 250+
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ManagerTata Consultancy Services Jul 2014 - Oct 2019Kolkata Area, IndiaCurrently working as a Manager with following responsibilities:• Currently working as a Delivery & Financial lead for one of the UK Utility Client.• Handled a team of 150+ associates in operations to clear the backlog of the customer due to SAP implementation & help them to meet the regulatory target• Handled Admin, Finance, Billing & PMO related activity for the account• GM improvement by reducing cost in NSA & Transport• Managing the Contract related documents
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Team LeadTata Consultancy Services Jan 2012 - Jun 2014Kolkata Area, IndiaTeam Leader in a UK based utility transaction based process of 20+ associate.Responsibilities:• Process Improvements handleda) SPS certified to reduce pending volumeb) Reduced AHT – Productivity improvementc) Percentage of cases completed has increased by 25%.• Taking care of MIS related activity for the process i.e. sending out all the reports to customer, all internal reports, Allocation & De-allocation for new joiner• Facing internal audit (Quarterly) for the process• Transport co-ordinator of the process• PMO activities for the process i.e. completing billing on monthly basisAchievements:• Appreciation from the clients on the reports delivered to them• Awarded as Star Performer for the month of Sep 2009• Have done 2 successful transitions with no lapse in SLA.
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Senior Process AssociateTata Consultancy Services Jan 2008 - Dec 2011Kolkata, West Bengal, IndiaAs a Team Member:UK based process handling both call center and transaction used by both the employees & contractors for reporting Health & Safety hazards. Hazards were also reported in the form of soft copies/Emails.Responsibilities:• Reported hazards to be sent to the downstream process for action• Updating site inspections report into the database• Creation of Weekly, Monthly & Quarterly reports• Comply with the SLA of Forms received• Contact different contractors & vendors to rectify the hazards reported.a) Call the reporter to confirm the status of the jobb) Follow up with the contractor or vendor to get the rectification done by raising a ticket
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Process AssociateFirstsource Solutions Limited Jan 2006 - Jan 2008Mumbai - KolkataLeading UK based banking and financial institution. Mortgage transaction based process specialized in assessing mortgage applications Responsibilities:• Assessing mortgage applications and loading in the system• Arranging for income verification of customers• Arranging for property valuation• Arranging for Land Registry search of customer’s property• Creating property related legal documentsAchievements:a) Single point of contact for all Product and process updatesb) Responsible for the team reporting being presented to Senior Leadersc) Call Onshore for any queries (Process related and system issues)d) Provide training to new joinees and helping them come up the learning curvee) Awarded as the Best CSA for the Quarter (Jan07 – Mar07)f) Awarded as the Best CSA for the year 2007.
Ashish Daga Education Details
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Shree Jain VidhalayaHigher Secondary -
Shree Maheswari VidhyalayaSecondary Education
Frequently Asked Questions about Ashish Daga
What company does Ashish Daga work for?
Ashish Daga works for Tata Consultancy Services
What is Ashish Daga's role at the current company?
Ashish Daga's current role is Assistant General Manager.
What schools did Ashish Daga attend?
Ashish Daga attended Shree Jain Vidhalaya, Shree Maheswari Vidhyalaya.
Who are Ashish Daga's colleagues?
Ashish Daga's colleagues are Ashish Mathur, Nikhil Kumar, Dhanush Nagaraj, Manikanta Tarun, Deepak Singh, Antony Mayer Da Cunha Carneiro, Tuhinangshu Mukherjee.
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