- Promoting the roles and culture of Digital & Tech Network to students and professionals.- Engaging & Collaborating with Alumni in Digital & Tech to become active members.- Adding posts with informative content on our Private LinkedIn Group to increase reach and connect like-minded enthusiasts.

- Regulated & Coordinated customer service experience which led to increased productivity and higher customer satisfaction- Leveraged expert knowledge of Volkswagen products and services to provide tailored solutions and recommendations to clients- Coordinated vehicle maintenance and repairs- Uplifting Customer satisfaction index rating which yields tobroader participation of clients and capturing more market penetration.-Instrumental in driving revenue growth through upselling of service packages, including extended warranties and maintenance contracts, thereby optimizing customer value and enhancing brand loyalty.- Addressed clients on a timely manner to keep them updated and later to ensure their work feedback and satisfaction

- Strengthened processes like effectively assessing customer needs, providing tailored service recommendations, andfacilitating seamless resolution of inquiries and concerns.- Excelled in multifaceted service operations by adeptly managing spare stock and inventory to ensure optimalavailability of parts for timely customer service.- Implemented efficient inventory control measures to minimize stock discrepancies and maximize cost-effectiveness.- Proficiently navigated warranty claim procedures,demonstrating meticulous attention to detail leveraging strong communication skills to liaise effectively with internal teams and external stakeholders