● Hardware Maintenance: Conduct hardware maintenance tasks includinginstallation, upgrades, and repairs for desktops, printers, and peripherals.● System Administration: Perform basic system administration tasks such asuser account management, software installation, and configuration.● Network Connectivity: Troubleshoot network connectivity issues, includingLAN, WAN, and wireless connections, to ensure seamless access to resources.● Computer Hardware: Proficiency in assembling, disassembling, andtroubleshooting desktops and peripherals such as printers, scanners, andmonitors.● Operating Systems: Experience with Windows, including installation,configuration, and troubleshooting.● Networking: Understanding of networking concepts such as TCP/IP, DNS,DHCP, VPN, and Wi-Fi, with the ability to troubleshoot network connectivityissues.● Remote Desktop Tools: Familiarity with remote desktop tools such asTeamViewer or AnyDesk for providing remote assistance andtroubleshooting.● Software Applications: Knowledge of common software applications andproductivity suites such as Microsoft Office and antivirus software.● Troubleshooting Methodologies: Proficiency in troubleshootingmethodologies and techniques, including systematic problem-solving, rootcause analysis, and issue isolation.● Hardware Diagnostics: Experience using hardware diagnostic tools andsoftware utilities to identify and resolve hardware-related issues.● Customer Support Skills: Strong communication skills and customer serviceorientation to effectively communicate technical information and provideassistance to users with varying levels of technical expertise.● Documentation: Ability to create and maintain technical documentation,including assembly guides, troubleshooting procedures, and knowledge basearticles.● Hardware and Software Compatibility: Understanding of hardware andsoftware compatibility issues, including driver compatibility, firmwareupdates, and system requirements.● Security Best Practices: Knowledge of security best practices, including dataencryption, password management, and malware protection.● Malware Detection and Analysis: Proficiency in identifying and analyzingvarious types of malware, including viruses, trojans, worms, ransomware,adware, and spyware.● Security Software: Experience with antivirus, anti-malware, and endpointsecurity software solutions, including installation, configuration, and usage formalware detection and removal.