Benefits Operations Manager (BOM) with Health & Group Benefits (H&GB). The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s). This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants. The BOM is accountable for identifying process improvements, building efficiencies in client operations, effective project planning and capacity & resource management. The BOM is a contact for the client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing operation. Serviced participants with H&GB Plans, COBRA, processed retirement, direct billing and payments, enrollments & annual enrollments, qualified status change, Medicare, coverage maintenance, workflows, Edits, Payroll and deductions.

Handling corporate customers on call pertaining to the various queries.Ensure customer satisfaction through customer grievance handling.Handling first level of escalations and ensure complete resolution to the customers.Resolutions of customer’s query in coordination with cross functional teams.Managing back office tasks and daily reports, responsible for all activities like Waiver given by Hutch associates.