Ashish George Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

Reporting to CEO with over 250+ direct reports across India, a dedicated team to run India operations, responsible for high precision operational excellence and IT Infrastructure management and sales across * Lead and manage country-level service delivery teams comprising directs reports and multifunctional regional collaborators to oversee 60+ clients across the country * Responsible for country sales target by developing strategies to acquire new business while retaining and expanding relationships with current clients* Defining, negotiating, and agreeing on RFPs/business agreements with clients ensuring ITSM/ITIL framework and methodologies* P&L Owner: Develop and oversee the annual budget considering resource requirements, technology investments, and operational expenses* Implement cost-saving measures without compromising service quality, and regularly review financial performance against budgetary targets* Optimize workforce planning to balance workloads, ensuring the team operates at peak efficiency and meet high precision delivery commitments across country* Collaborate with other functional heads such as technology, sales, finance and HR to ensure a cohesive and integrated approach to overall business success* Build and maintain strong relationships with the clients (C-suite), understanding their unique needs and ensuring the delivery of high-quality services

Dubai

Directed international delivery with over 15 global senior vertical heads & 100+ direct delivery teams for managing services functionality and operations across 11 ME countries and managing offshore support centres in Europe, Africa, and Asia over multiple product lines catering to delivery functionality and operations across the ME region - Leveraged HPE programs and assets (e.g., executive sponsors, BU support, and supply chain programs) to augment business performance to determine an efficacious engagement model with the client’s key influencers and decision makers along with maintaining a view of partner landscape - Driving global delivery working agreements worldwide with stakeholders from different divisions and departments across global HP entities following ITIL standards - Helmed an active governance process for the partner network for the client alongside interfacing with the partner business manager to analyze and update the partner strategy - Resource monitoring & reporting using resource management/CRM tools/Salesforce to track and evaluate progress, performance and compliance on regional delivery to ensure KPIs & organisation targets are consistently achieved - Articulated relevant modern trends in IT and presented them to executives within the client enumerating HPE’s portfolio and demonstrated its applicability in other clients along with conceptualizing delivery plans and spearheading the execution team

Dubai

As the Program Manager, I was accountable for deploying global programs and initiatives while implementing planning, review, control, startup execution and closeout processes. I was also accountable for leading the process improvement activities and revision & monitoring of configuration control of contract and project documents.Key Responsibilities: - Spearheaded the E2E execution and control of global program and initiatives while implementing planning, review, control, startup execution and closeout processes - Led the process improvement activities and integrated inputs from all areas in accordance with the contract - Performed analysis to determine alternative courses of action or recovery on slipped schedules - Oversaw the project configuration and drafted & maintained associated documentation such as recovery, archive and master documentation repository duties - Delivered support for briefing and tool development with senior management - Steered the management of status reports and project management reviews - Collaborated with the stakeholders (Business and IT) and scheduled various sessions, provided insights and reported on the overall program and across various workstreams

Dubai

During this stint, I drove the management of onsite/field/remote resource utilization, productivity and efficiency on a daily, weekly, monthly and yearly basis across the ME region. I conducted periodical evaluation of logistics performance and KPIs for all HPE operations across the ME and multi-vendors/subcontractors. Liaising with the global account team to engage on different levels within the account and helmed E2E processes along with handling purchasing, accounting, human resources, inventory, and IT work. Key Responsibilities:• Resource Planning and Management: Responsible for annual planning & managing the resources of the organization and external contractors. Identify skill gaps, procure and administer latest training, cross-product skill development, regional/annual activity allocations, and securing unavailable skills/external resources.• Budgeting and Cost Control: Responsible for effective and efficient resource utilisation that justifies the operational cost. Periodical financial reviews with teams, finance dept and management on operational costs and benefits.• Project Management: Responsible for managing project deliverables that require the use of resources from different divisions of the organization to ensure that the projects are completed on time, within budget, and to the required quality standards.• Performance Management: Articulating metrics to ensure resource utilisation, productivity and efficiency are effectively enhanced and controlled. Period reviews with individuals, teams, and management on target review and discussions.• Communication and Collaboration: A Global Resource Operations Manager needs to communicate effectively with clients, onsite teams, field teams, remote teams, other departments and external stakeholders to ensure that resources are used optimally and effectively.• Risk Management: Identify and manage risks that could impact resource engagements and develop plans to mitigate risks to avert any crisis.

Dubai

As a Lead Regional Resource Controller, I was responsible for overseeing the allocation and utilization of resources across multiple regions to support the successful execution of projects while working closely with project managers, team leaders, and other stakeholders to ensure that resources are allocated effectively and efficiently to meet project requirements. I performed a critical role in ensuring that resources are effectively and efficiently allocated to support the successful execution of projects. This was a challenging and rewarding role that required strong leadership, analytical, and communication skills, as well as the ability to work effectively in a fast-paced, dynamic environment.Key Responsibilities: - Develop & implement resource allocation strategies across ME region to optimize resource utilization. - Work with project managers/team leaders to identify resource requirements to support critical project delivery. - Monitor resource utilization and identify opportunities for optimization or reallocation. - Develop and implement resource management processes and procedures to improve utilization and efficiency. - Ensure that all resources are appropriately trained and equipped to perform their roles and responsibilities. - Collaborate with stakeholders to identify and resolve resource-related issues and challenges. - Provide regular reports and updates on utilization and availability to project managers and other stakeholders. - Analyze resource data to identify trends, patterns, and opportunities for improvement. - Maintain accurate records of resource utilization and availability.

Dubai, United Arab Emirates

I worked with a mentor from Stanford/LSE/Harvard .. mentored me into services excellence for multiple clients primarily Hewlett-Packard.- Leading the technical/customer service team: Responsible for leading and supervising the technical/customer service team, providing guidance, support, and coaching to team members to ensure that they are providing high-quality service to customers.- Providing technical expertise: Helping team members o troubleshoot complex technical issues and provide effective solutions to customers.- Handling escalated customer issues: Working with the customer and the technical/customer service team to resolve the issue quickly and effectively.- Developing and maintaining knowledgebase: Responsible for developing and maintaining a knowledgebase of technical information and best practices, ensuring that team members have access to the most up-to-date information.- Monitoring customer feedback and data: The Technical/Customer Service Lead is responsible for monitoring customer feedback and data, identifying trends and areas for improvement, and working with the technical/customer service team to implement changes and improvements.- Providing training and support: Responsible for providing training and support to the technical/customer service team, ensuring that team members have the skills and knowledge they need to provide high-quality technical support to customers.

Dubai, Dubai, United Arab Emirates

I was responsible for ensuring that clients receive high-quality service and support. Clients were based out of USA and Europe. - Leading and managing the client services team - Building and maintaining relationships with clients - Handling client complaints - Analyzing client feedback and data - Developing and implementing client service policies and procedures

Chennai

I managed the Tele-Medicine, IT support and Medical device management. - Overseeing the acquisition of IT and Medical devices - Developing and implementing policies and procedures - Managing device inventory - Training staff on device usage - Managing device-related budgets

Trivandrum, Kerala, India

My main responsibility consisted of helping users resolve technical issues related to hardware, software, or any other technological products or services. - Troubleshooting technical issues and customer service - Resolving technical problems onsite and remotely - Documenting technical issues - Providing training and support