Ashish Gharde Email & Phone Number

Pune, Maharashtra, India

Successfully managed a portfolio of key accounts, serving as the technical and account management contact. Led large-scale, geographically dispersed IT Security Projects from concept to completion, ensuring on-time delivery of high-quality, profitable services aligned with agreed SLAs.Fostered strong client relationships by understanding their technical needs and delivering tailored solutions.Developed and implemented a disciplined process for planning, organizing, and controlling activities within specified timeframes, resulting in significant efficiency and productivity gains.Aligned time and resource management strategies with overall organizational goals, driving success across all projects.Captured constructive feedback from Partners and Customers, fine-tuning existing offerings for continuous improvement.Collaborated with cross-functional teams to ensure timely resolution of technical issues and proactive support for clients.Contributed to the development of valuable knowledge base articles and technical documentation, streamlining support processes and improving efficiency.Provided expert training sessions for both clients and internal staff, significantly enhancing their understanding and utilization of the company's products.Spearheaded network security and information protection strategies, safeguarding against cyber threats, ransomware, and unauthorized access.Pioneered Data Security Compliance Management, conducting regular risk assessments to identify potential vulnerabilities and assess the impact of potential breaches.Categorized data based on sensitivity and importance to the organization, applying tailored security controls to ensure the highest level of protection for critical information.Implemented cutting-edge solutions including firewalls, intrusion prevention systems, threat detection, and behavioral analysis to proactively identify and mitigate security risks.

Pune, Maharashtra, India

Installation and Configuration for Altiris (IT Management Suit).Resolving issues for Patch Management Solution, Software Management Solution, Inventory Management Solution and Deployment Solution.Established a data security compliance framework, encompassing regular risk assessments, data categorization, and ongoing training programs to foster a security-conscious culture.Developed and tested incident response plans, ensuring a swift and effective response to security incidents, including the reporting and documentation of any breaches as required by relevant regulations.Led security operations, conducting frequent audits and monitoring systems and processes to ensure compliance with established policies. Reviewed logs, performed security assessments, and maintained a comprehensive audit trail.Maintained meticulous documentation of compliance efforts, risk assessments, policies, and procedures, serving as robust evidence of the organization's commitment to compliance in audits or investigations.Demonstrated advanced debugging expertise across various platforms and operating systems(Windows, Linux and Mac), utilizing tools like Wireshark, Process Monitor, Performance Monitor, WinDbg, and Network Monitor.

Pune, Maharashtra, India

It is one of the largest management process outsourcer in the United Kingdom managing over 300 clients and offering them the best services in the industry. I had worked as a Floor Tech Lead (Subject Matter Expert) at Ventura, Pune for iYogi Technical Support.I helped a team of 130 Trusted Advisors whose role was to trouble shoot issues related to Windows OS and 3rd party softwares for home users. My job was to help the Engineers when they were stuck in resolving critical and complex issues. Mostly the issues were related to Operating System performance, Internet not working, Virus Infections, 3rd party Applications not functioning and similar issues.