ASSOCIATE VICE PRESIDENT – IT, MAX BUPA HEALTH INSURANCE COMPANY LTD.JUNE 2009 - JAN 2021Max Bupa Health Insurance Company Ltd. (Max Bupa) is a joint venture between True North, a leading Indian private equity firm, and a UK based healthcare services expert. It has six decades of experience in the healthcare industry and 29 million customer-base in over 190 countries. I am accountable and responsible for launching and maintaining the systems in Max Bupa. Supervise a team of 80+ enthusiastic professionals comprising of senior project managers, architects, quality leads, business analysts, and developers in managing 2.8 million active customers in a 180 million USD company. Effectively break down big projects into minimum viable products (MVP) to fast track go to market plans of new products in a reduction in launch timelines by over 200% from 3 months to less than a month. Successfully implemented over 35+ large scales IT delivery projects with a success rate of more than 90% project delivery. Support all of the business-critical applications receiving 8000 tickets annually, running at 98% overall SLA adherence. Supervise and run the change management process for IT – delivered 100+ CRs every year organization-wide. Improve customer satisfaction by 11% and a reduction in service cost by 20% through quality first-time call resolution. Launch solution to digitalized 70% of communications and save USD 150,000 per year in printing, paper, and courier costs. Effectively increase productivity by 30% and cost reduction by 25% through optimization of the business process.

Nagarro drives technology-led business breakthroughs for industry leaders and challengers. When our clients want to move fast and make things, they turn to us. Today, we are 6,000 experts across 21 countries. I am a member of the core IT Architecture – a centre of excellence (COE) team and is responsible for project cost estimations, RFPs, and proposals for multiple potential customers. Was responsible for providing consulting solutions and architecting applications for clients of the Nagarro software system. Optimized charting app for GE USA – bringing down execution time from 2 hrs. to 5 mins. and eventually, to UAT sign off. Efficiently delivered a web-based school automation project compatible with windows and iOS-based internet browsers. Worked with the team for project cost estimations and worked on RFPs and proposals for multiple potential customers.

Keane was founded in 1965 in Boston, Massachusetts, by John F. Keane. Keane had become a publicly-traded company and expanded into software engineering, application maintenance, program management, and consulting services. I am responsible for developing and delivering software solutions for healthcare providers across US geography. Managed a team of 30 professionals in delivering Resident Accounting Management (RAM) solution for customers of HSD. Was responsible for developing PHARMACY solution for automation of pharmacies operating within hospitals.  Developed and maintained hospital information systems for hospitals in the US using the latest web-based technology. Developed Enterprise patient index (EPI) solution and was responsible for developing Retiree medical solution.

Niit Online Learning Limited, a fully owned subsidiary of NIIT Ltd is a global leader in Skills and Talent Development, offers multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 30 countries. The company ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. Worked primary as a web programmer responsible for developing a solution using VB.NET and SQL server as backend. Managed the transition of www.netvarsity.com from old ASP technology to ASP.NET and introduce eCommerce options. Expertly designed and developed a more natural platform of Learning Management Solution (LMS) for employees of NIIT. Spearheaded in creating user-friendly designs and implement an innovative interface to ensure a high level of satisfaction.