1. TCS LTDDuration : From 06th Jan 2015 to till dateDesignation : Business Process LeadJob Profile : Trade Department (For Client Royal Bank Of Canada & CITI Bank NA,HSBC Bank Plc, UK)Processed Import and Export products as per below stagesOpening – Acceptance - Amendment – Settlements - Cancellation Compliance check on every transactions Issuance and Advising of Letter of Credit Checking the workability of the LC received from Issuing bank in form of MT700 & Relaying the LC in form of MT710 to the advising Bank at the LC Issuance Stage. Responding to the Clients via emails regarding any queries and providing appropriate solutions in a timely manner. Backup of Documents checking Team Back up of Payment Team in RBC Well versed with SWIFT messages used in Day to Day Transaction Handling Customer service Product to understand other Banks query and provide appropriate reply. Reviewing MIS for tracking Turnaround time of the transactions on regular basis. Participated in process reviews of Trade Finance. Participated in SOP preparation in RBC & CitiBank Project Attending monthly SLA(Service Level Agreement) calls, for delivering better service People Management Taking care of all mandatory trainings provided by TCS for all associates in team. Key person to contact for RBC in Mumbai Location Handling all deliverables including RCSA reporting, Calibration file, TAT file for clients, Error consolidation and Root cause analysis. Reward and recognitions, Mentorship data. Helping other team in production ( in time of maximum absenteeism)