Ashish Jadhav Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

- Expert Data Analysis: Leveraging advanced analytical tools and techniques to extract meaningful insights from complex datasets, driving informed decision-making for clients.- Comprehensive Report Preparation: Crafting detailed, accurate, and visually engaging reports that effectively communicate key findings and trends to stakeholders.- Engaging Presentations: Developing compelling presentations that transform data into actionable narratives, ensuring clarity and impact for diverse audiences.- Data Cleaning and Management: Ensuring data integrity by meticulously cleaning and updating employee databases, enhancing the reliability and usability of client systems.- Efficient Data Ticket Resolution: Managing and resolving data tickets with a focus on efficiency and precision, maintaining smooth data operations and client satisfaction.

Mumbai, Maharashtra, India

-Develop and implement a returns management strategy that aligns with the overall business goals and objectives of the organisation.-Ensure timely and efficient processing of customer returns, with a focus on minimising the cost and impact of returns on the organisation.-Identify and address common reasons for returns, such as product defects or shipping errors, in collaboration with relevant teams such as customer service, logistics, and quality control.-Analyse data related to returns, including reasons for return, return rates, and customer feedback, to identify trends and opportunities for improvement.-Develop and implement processes and systems to manage returns, including tracking and reporting tools, and work closely with relevant teams to ensure compliance with established procedures.-Develop and maintain relationships with third-party logistics providers and other external partners involved in returns management, ensuring that service levels and costs are aligned with organisational goals.-Collaborate with other departments such as marketing and product development to develop strategies for reducing returns and improving overall customer experience.-Monitor industry trends and best practices related to returns management, and make recommendations for changes or improvements to the returns process as necessary.

Mumbai, Maharashtra, India

-Managed and processed Pan India refunds with 100% accuracy, using data analysis and communication skills to ensure customer satisfaction and minimise financial losses. -Oversaw logistics management for a large e-commerce platform, handling Pan India logistics queries and escalations by coordinating with all courier partners to ensure on-time deliveries. -Acted as the point of contact for order-related queries from the CRM team, using problem-solving skills and cross-functional collaboration to streamline the customer experience.-Efficiently handled reverse logistics, including managing the return of products and the issuing of refunds or exchanges, to minimise financial and operational impact on the organisation.-Used data analysis and critical thinking skills to allocate Pincodes to courier partners based on turnaround time (TAT) and other performance metrics, optimizing the logistics process and minimizing delivery delays.-Managed backend operations, ensuring the smooth and efficient functioning of the e-commerce platform, including monitoring inventory levels, coordinating with the technology team to implement process improvements, and ensuring compliance with organisational policies and standards.

Mumbai, Maharashtra, India

- Providing support for all logistics issues and on field queries to Sprinters. (PAN India)- Coordinating b/w Operation, logistics stakeholders, Dispatch Centers and CS Support to handle logistics issues PAN India.- Identifying, analyzing and initiating the escalation process in the organization based on the escalation criteria, Priorities and stimulate escalations to ensure visibility and ultimate closure.- Proactively identify problems, analyze and recommend service improvement plans with the possible solutions.- Coordinating with Operation and Logistics team to take ownership of cases that require escalation of potential risk cases & work towards resolution by engaging necessary and right resources.- Leading and managing the team when required.