Infinity was started in May'19 to service the requirement of organizations who are looking for professional after sales service, We are dealing in After sales service for Consumers Goods.

 Developing action plans for growth in target markets.  Setting revenue and customer retention goals.  Informing sales staff of all product issues, marketing objectives & programs.  Maintain active distribution in all primary markets.  Following up all sales leads quickly and efficiently.  Identifying bottlenecks in the sales process and initiating corrective action.  Developing sustainable business pipelines that result in new account acquisitions Interacting with guests regularly to gain feedback on quality & service effectiveness.  Managing staff levels to ensure that key target marketing areas are always covered.  Advancing the company's strategic positioning with key accounts and strategically important geographies.  Maintaining strong and cordial relationships with corporate level sales and marketing managers.  Identifying and monitoring the performance of competitors in the market place.  Providing excellent customer service to designated accounts. Responsible for account budgets, expenditure forecasts

Sales & Distribution: Handling the biggest Sales & Distribution Network in Punjab & having better Revenue generation & Service Deliveries. Captured market-leading dominance.Consumer Services CRM: Handling the Major Area for Customer Base for Making the Service Deliveries and to increase business in terms of Usage and new acquisition. Dedicated to achieving sales targets while providing excellent customer service; Consumer Service, North (based in Delhi) for Water Product Consists of Pureit Offline/ Online Water Purifiers as well as RO Range; Handling Service dept as CDM north consist of Punjab, UP, Rajasthan, Haryana, Delhi, Jammu and Utranchahal.To handle the Safe water zones and implementing of service network at different areas.Franchisee Development: Managing more than 300 franchisees at different location in North for better service deliveries and fastest delivery of spare parts.Proven ability in customer relationship management and satisfaction; Currently managing the in-house call centre as a part of the service operations..Franchisee management, warranty tracking, product quality feedback, profit center development, IT support for Service design, service brand management.Service network with 9 managers in different locations and 50+ TEAM LEADERS FOR COMPLETE NETWORK.Accomplished in bench marking and establishing the norms/ procedures for service delivery and quality assurance.Spares parts availability

Engineer with After Sales experience in Consumer durables industry.

a manufacturer of Home appliance (Refrigerators, washing machines, Air conditioners and Microwave ovens) as a; Service from 28Th; to 14th Nov’09.JOB PROFILE: Handling After Sales Service Deptt for Chandigarh, Punjab, H.P, J&K.Franchisee Development: Establishment of Service Franchisees at various locations i.e. Punjab, Himachal Pradesh and Chandigarh with fully equipped testing facilities and tools.Sales of Home Appliances in Different Locations.Sales of UPS/ Invertors from Channel Sales.To make the Sale of accessories (AMC’s) at the Sub Dealer Network.Revenue targets through the sales of Spares, accessories.System training prog for the Engineers and Data entry Operator. Implementation & Installation of Company Software at Different Service Centers.MIS & COST report on Monthly basis for the branch.Network Expansion: Establishment of Network with 5 Service Franchisees at various locations in the territory to decrease the response time and to increase the revenue business.Customer tracking / Customer relationship exercise through contact programs in order to increase business in terms of Usage and new acquisition

a manufacturer of Home Appliances (Washing Machine, Dishwasher, Cloth Dryer, Microwave Oven; PROFILE:Handling Sale Service Deptt of the Region (Haryana, Punjab, J&k, Himachal and Chandigarh-a network of 15 Service Franchisees) from Chandigarh.; Development: Establishment of Service Franchisees at various locations i.e. Haryana, Punjab, Chandigarh.Brand Promotion: Involves promoting IFB MWO & Dishwashers through Promotional Activities.Organizing Technical & Behavior Training Programmes for Sales and Service teamMIS & P& L report to RSM-Service.Repairing & Liquidation of Defective Stock.Customer tracking / Customer relationship exercise through contact programs in order to increase business in terms of Usage and new acquisition.Handling Consumer Forum Cases.Reimbursement of franchisees claims. ACADEMICS1. B.Tech (Mech.), 2003 batch, from Kurukshetra University Kurukshetra with 64% marks; Designed a bearing for International Tractors, Sonalika)SEMINARS UNDERTAKEN 1. Alcohol inspired Engines. 2. I-DEAS Designing Software. 3. Seminar on Auto CAD.