●Serve as the primary point of contact to portfolio clients including professors and IT teams providing routine problem solving, understanding client usage goals and needs to optimize user experience, and understanding of product features.●Grew client portfolio by delivering high-touch client engagement leading to the generation of$2M+ new business in 2023 by upselling existing clients, receiving referrals from satisfied clients, surveying, and running targeted campaigns with market… Show more ●Serve as the primary point of contact to portfolio clients including professors and IT teams providing routine problem solving, understanding client usage goals and needs to optimize user experience, and understanding of product features.●Grew client portfolio by delivering high-touch client engagement leading to the generation of$2M+ new business in 2023 by upselling existing clients, receiving referrals from satisfied clients, surveying, and running targeted campaigns with market analytics and sales data.●Collaborate and contribute to joint marketing and sales strategies with Internal partners by analyzing qualitative and quantitative client data that led to a 45% increase in lead generation and engagement. \●Communicate partner needs and insights biweekly to the marketing and project management teams to maintain timely and reliable client engagement, provide timely market analysis, and offer creative approaches to targeted sales campaigns.●Present client user experience feedback to the product and customer success teams to identify and rectify bugs resulting in a 20% increase in client satisfaction and a 25% boost in operational efficiency.●Contract management for third-party lead generation partners and resellers.●Assess and understand client issues and hurdles, collect, and analyze client feedback on product performance issues, and organize product training to tackle these issues.●Generate and present progress reports on prospective business opportunities with C-Suite and maintain client relationships.●Manage a portfolio of approximately 500 clients across North America including 400 universities and individuals in academia. Clients include Texas A&M, Caltech, MIT, and Cornell University.●Acted as a first point of contact for BCNET and collaborated with the product team and university directors. Show less

●Developed and implemented creative upselling, cross-selling, and renewals sales strategies to secure business with over 200 accounts consisting of Small and Medium business clients.●Trained several new Account Managers with Execulink’s sales process.●Achieved 70% of target by Q2 in the first year by engaging with present clients and understanding their business needs.●Accurately maintained forecasts established customer touchpoints.● Developed detailed understanding of all… Show more ●Developed and implemented creative upselling, cross-selling, and renewals sales strategies to secure business with over 200 accounts consisting of Small and Medium business clients.●Trained several new Account Managers with Execulink’s sales process.●Achieved 70% of target by Q2 in the first year by engaging with present clients and understanding their business needs.●Accurately maintained forecasts established customer touchpoints.● Developed detailed understanding of all aspects of the contracts including SOW Quality Management Plan and SLA.●Exceed the daily activity quota in terms of calls, emails, and LinkedIn outreach.●Keep updated on customers’ networking needs and discover upsell opportunities and generate business plans accordingly. Show less

● Maintained KPI at 87% and above by referring customers to sales, troubleshooting customer issues within the deadline, and following up periodically with the customer.● Helped with customer onboarding and follow-up with customer needs.● Awarded “Top Agent” award multiple times for achieving my targets.● Work with Agile Methodology to resolve project issues.● Constantly create and improve solutions offered to customers.● Developed and maintained an internal database for… Show more ● Maintained KPI at 87% and above by referring customers to sales, troubleshooting customer issues within the deadline, and following up periodically with the customer.● Helped with customer onboarding and follow-up with customer needs.● Awarded “Top Agent” award multiple times for achieving my targets.● Work with Agile Methodology to resolve project issues.● Constantly create and improve solutions offered to customers.● Developed and maintained an internal database for customer solutions.● Navigate, analyze, and track data to uncover customer trends. Show less

● Succeeded in upselling and cross-selling mobile phones, accessories, and warranties to customers which accounted for a 30% increase in customer retention in store. Developed internal methodologies for training new hires.● Helped build a customer database in Salesforce for upselling.● Reconnected with customers to maximize customer satisfaction and generate sales.

● Quality Kiosk provides testing as a service and other Robotic automation.● Collaborated with cross-functional teams to streamline processes and deliver impactful insights.Celebrated with the coding team and end user to provide real-time feedback on the application errors and bugs improving the app functionality.● Assisted in project management activities, defining scope, milestones, and timelines.● Proactively proposed innovative solutions aligned with company objectives.