Part of the Platform SRE team working on the Observability Roll Out Program

SRE Consultant- Part of Service Resilience team focused on mapping the end-to-end service chains for critical Digital Banking applications and identifying Monitoring and Alerting gaps - Design and engineer enhanced Monitoring and Alerting framework for critical banking applications using AppDynamics, Splunk. Which included a dashboard suite covering key customers journeys mapped across underlying infrastructure platforms and key SLIs as agreed with Business. - Implemented Monitoring as a Code solution to automate monitoring and Alerting as part of dev pipelines. - Designing dashboards to calculate and record error budgets and other key SRE metrics for the business users and key stakeholders to take informed business decisions.Scrum Master - - Scrum Master for the Digital Red/SRE team responsible for Reliability of HSBC's Digital Banking Platforms & Services for North American Markets.- Running sprints to track and deliver enhancements to make our Digital Platforms more resilient, stable, secure, available and to meet SLA targets.- Working closely with the PO, IT and Business Stakeholders to update, review and groom our team backlog comprising of stories focused on stability, security, resiliency improvements for our Digital customer channels.- Facilitating Sprint Reviews/Demos and Retrospectives to evaluate sprint achievements and record and suggestions of improvements.- Regularly coaching the agile team to how to organize their work in sprint and facilitating discussions with external stakeholders wherever there are blockers.- Constant focus on minimizing the distractions and adhoc work coming to the agile team.- Rebranding and scaling up the Red SRE model to other Lines of business using what I call "Team as a Product" strategy.

- Extensive consulting to DevOps teams towards production readiness for upcoming major product launches and migrations.- Sound data analysis and visualization skills using AppDynamics and Splunk. - Accelerated Incident Triage & Communications for Tier0 and Tier1 Internet banking applications (Desktop & Mobile) using APM tools like AppDynamics, Splunk, BSM- Enhancing Service Reliability by : o Conducting response Drills & Recovery exercises to sharpen the support areas involved. o Enhanced monitoring using synthetics and APM tools.

Service Recovery Manager for Digital Red Team - HSBC Digital SolutionsDigital Red team is focused on Stability, Availability & Service Recovery of HSBC's Digital Banking platforms for North American markets.R&R's included :- Accelerated Service Recovery for Tier0 and Tier1 Internet banking applications (Desktop & Mobile) using latest APM tools like AppDynamics & Splunk.- Extensive Post Incident Reviews, RCA investigations & robust Problem Management strategies- Extensive collaborative work on Incident Avoidance strategies- Continuous analysis & validation of historical incident data, Identifying patterns- Collaboration with global teams from other Geographical Regions to improve service availability- Conducting response drills & Recovery exercises to sharpen the support areas involved.- Enhanced monitoring using synthetics and APM tools.- Vulnerability identification and reduction strategies.- Market researchTechnology Landscape included :AppDynamics, Splunk, DevOps, Jenkins, Mulesoft, PCF, Microservices, etc.

Lead Consultant - PaaS Middleware Application Hosting Platforms & Server Automation.- Redhat Jboss EAP 6; IBM WAS 6, 7, 8.1; Tomcat- Oracle iPlanet Webserver, IBM Http, Apache- BMC Bladelogic Server Automation- CHEF.io- Agile Devops Kanban- Redhat Openshift V2, V3- Managed Infrastructure Upgrade and Enhancement projects- Evolved IT Service Management Frameworks - Led Middleware Automation Initiatives.- Project Management & Delivery- Part of discovery team for migration to 'Infra As A Code' framework.- Create and manage process documentation, policies and training manuals. - Business Continuity Management & Service Recovery. - Organizing & conducting DR exercises. Updating Recovery Plans.- Handled Recruitment and onboarding of new team members.- Client Engagements, Presentations about our service offerings @ Tech Expos, Open Day Events, etc.- Participation in recruitment drives.- Participation in Charity/Community Events.

Regional Lead for Application Release Management and Middleware Automation team - Managing deployment automation services for java based applications across test and production AIX/Linux estates developed for all the Barclays Bank's Portfolios.- Lead designer for automated deployment solutions and server automation solutions using BMC Bladelogic Server Automation tool set..- Extensive Experience in ITIL/ITSM Best Practices.- Extensive Exposure to Agile KANBAN methodology.- Lead Infrastructure consultant with exposure to wide variety of infrastructure components like deployment & Server Automation, UNIX/Linux based application server/hosting platforms (IBM WAS, RedHat Jboss EAP).- Weekly, Monthly MI generation, Data analysis to identify patterns and suggest corrective measures.- Senior stakeholder management and communications.- Developing portfolio of service offerings as part of platform as a service.

- Hands-on experience leading all stages of Software development lifecycle - estimation, planning, requirements analysis, design, development, testing, quality assurance, implementation, warranty & maintenance.. - Client Interaction, Onsite Exposure, Solution Design.- Team Management, Quality Assurance, Work Product Reviews.- Application Hosting,- Application Build and Release Management- Large Scale Software Product Implementations

Onshore Build & Release Lead (placed thru Wipro)

Was in the UK at client site (working thru Wipro)as a Onsite Coordinator.Client Interviews, Requirements Gathering, Requirement Analysis, QA of deliverables and Client Engagement for future projects..