A self-motivated and hardworking individual constantly involved in self-improvement and always ready to take up challenging tasks in order to test my skills and improve them further. A keen observer who believes in learning by sharing knowledge. Also,➢Hands-on experience in the IT industry involved in providing ITSM solutions in IT infrastructure.➢ Expertise in the technical implementation of modules such as Incident Management, ProblemManagement, Change Management, Service Catalog, defining workflows , approvals.➢ Extensive knowledge of building scripts such as UI policies, Client script, UI Actions, Business Rules, Inbound/ Outbound Email actions, Script Includes and Scheduled Jobs on the ServiceNow system.➢ Skills in ServiceNow : o Incident Management o Problem Management o Change Management o Service Catalog o Record Producers & Order Guide. o Workflows o Flow Designer o Client-side scripting o Server-side scripting o CMDB o SLAs o Notifications o Service Portal o Update Sets o Knowledge Management o Scoped Applications o Reports etc.Looking forward to work and enhance my skillset my knowledge into Integrations , Implementation ,Virtual Agent, Service Portal , Event Management , Cloud Management Looking ahead to Concentrate more on the modules like ITSM and ITOM.